Help Desk Analyst Position for Tech Support Team

7 days ago


Phoenix, Arizona, United States TEKsystems Full time

Job Title: Help Desk Analyst

Company Overview:

Charles Schwab is a leading financial services organization that requires skilled Service Desk Analysts to provide support for its systems.

Salary:$63,000 - $83,000 per year, based on location and experience

Job Description:

We are looking for experienced Service Desk Analysts to join our team. The successful candidates will have a strong technical background, excellent communication skills, and the ability to work in a fast-paced environment. They will be responsible for providing technical support to end-users, troubleshooting issues, and escalating complex problems to senior engineers.

Key Responsibilities:

  • Provide technical support to end-users via phone, email, and chat
  • Troubleshoot software and hardware issues
  • Evaluate and escalate complex problems to senior engineers
  • Maintain accurate records of incidents and requests

Required Skills and Qualifications:

  • 2+ years of experience in a Service Desk or customer service environment
  • Minimum 1 year technical support experience
  • Excellent communication and interpersonal skills
  • Ability to multitask and handle multiple incidents simultaneously
  • Familiarity with ITSM platforms (Remedy, SmartIT, ServiceNow) and remote support tools (SCCM)

Benefits:

  • Competitive salary and benefits package
  • Ongoing training and professional development opportunities
  • A supportive team environment
  • The opportunity to work with cutting-edge technology

Work Environment:

This is a remote position with occasional on-site visits to Charles Schwab's office in Phoenix, Arizona.

About Us:

Charles Schwab is a leading financial services organization that provides investment and retirement services to individuals and businesses.


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