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Technical Support Engineer

3 months ago

Orlando, United States Rose International Full time

The ideal candidate is a college graduate with a Computer Science degree or equivalent and has had a developer or database administrator role for more than 2 years. Strong interpersonal communication skills are essential.

Education:

Bachelor’s degree preferred. Willing to consider candidates without a degree if they have sufficient practical experience in the workforce.

Required Skills:

Demonstrated ability to troubleshoot difficult technical issues

Working knowledge of the components in a web applications stack

Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)

Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)

Experience with relational databases (e.g. MySQL, Oracle)

Experience administering: Linux/Unix OR Microsoft Server (can train on Linux)

Excellent verbal and written communication skills

Works well in a team environment

Strong personal commitment to quality and customer service

Ability to understand and communicate complex technical systems

Proven ability to maintain a professional demeanor when handling complex user issues

Desired Skills:

A fundamental understanding of ITSM, ITIL, or CMDB

Deep understanding of Java, JavaScript.

Advanced MySQL or Oracle experience

Experience diagnosing performance degradation

Understanding of remote administration via SSH, SNMP, WMI, PowerShell.

Good to have experience in working with customers on the support side.

What you get to do in this role:

The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the Technical Support team. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.

The successful candidate will be able to quickly gain an understanding of the client platform.

This is a customer-facing role and therefore it requires strong interpersonal skills in addition to strong technical skills.

The Technical Support Developer must be able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.

Note: This position requires to be onsite twice a week. Wednesdays and Thursdays are currently prominent but may change.

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).