Service Supervisor

5 days ago


Plymouth, United States Northstar Refrigeration, Inc. Full time

The role of the Service Supervisor is to lead, manage, and hold accountable the technicians in the field as well as building and maintain customer relations. The Service Supervisor is the bridge between the office and the field. They must ensure a clear path of communication between the field, office, and customer. They must build relationships with customers and maintain a high morale in the field while ensuring technicians are working safely.

The Service Supervisor must have an understanding of maintenance and repair procedures. They must have strong communication skills and be a team leader. This person must care about quality/efficiency in the workplace and enjoy being on the road.

This person must align with the core values of the company and execute the vision Northstar has of a service department that is in tune with technicians and customers.


PRINCIPLE RESPONSIBILIITIES/DUTIES


  • Lead, manage, and hold accountable HVACR technicians.
  • Demonstrate, adhere, and enforce all workplace safety policies including OSHA and any other applicable regulations through weekly onsite inspections.
  • Responsible for their quarterly rocks
  • Provide assistance to field staff when technical problems arise
  • Assists dispatcher with scheduling
  • Completes daily check outs with technicians and verifies work order completion is accurate
  • Ensure technicians are working safely and efficiently, if training is needed working with service manager to specify training needed
  • Ensure site cleanliness and safety is being met
  • Preventive maintenance quality assurance, holding the technicians accountable to the methods and standards accepted by Northstar Refrigeration
  • Field morale
  • Service foreman performance reviews
  • Ensures there are open lines of communication between customers and field
  • Build and maintain relationships with vendors
  • Building strong/ trusting relationships with their assigned customers and field techs
  • Resolving issues between field techs
  • Staying in tune with latest field trends and technology
  • Is responsible for technician call backs and recurring service issues
  • Acts as project manager for small service sales projects if required; draws line on items needed to give to construction
  • Generate service sales leads when possible. Assist in identifying repair/replacement opportunities on customer sites.
  • Executing small repair quotes for customers under $10,000.00
  • Communicates directly with service manager when large problems arise, uses resources efficiently to address problems
  • Site visits with technicians to monitor morale and generate follow up work.
  • Visit two customers per week to review follow up work and ensure quality is met
  • Assisting with service billing issues or questions
  • This position is a salary position.

MINIMUM JOB REQUIREMENTS

  • 5 years of HVAC or Refrigeration Experience
  • 5 years in a management position in the maintenance and repair field
  • Excellent customer service and sales skills
  • Post-high school education from college, trade school or military
  • Technical aptitude and an ability to use resources at hand to find solutions
  • Excellent leadership skills to enhance team productivity and standards of work produced
  • Excellent verbal and written communication skills; and strong conflict management skills
  • Detail oriented and highly organized with the ability to handle multiple tasks and assignments
  • Computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and general software navigation
  • Possess a strong personal desire for improvement; and the desire to motivate the service department to be better tomorrow than they are today
  • Have a clean, neat and professional appearance; a top performer who can instill pride of workmanship in him/herself and in others
  • Valid driver’s license with a clean driving record and background
  • Ability and willingness to work non-standard schedule: nights, weekends and holidays as/if required


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