Service Manager

7 days ago


Plymouth, Massachusetts, United States Northstar Refrigeration, Inc. Full time
Service Supervisor Job Description

The Service Supervisor is a key role at Northstar Refrigeration, Inc., responsible for leading and managing a team of HVACR technicians. This position requires strong leadership skills, excellent communication abilities, and a deep understanding of maintenance and repair procedures.

Key Responsibilities:
  • Lead and manage a team of HVACR technicians to ensure efficient and effective service delivery.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with the service manager to ensure seamless communication between the field and office teams.
  • Conduct regular site visits to monitor technician performance and provide coaching and feedback.
  • Ensure compliance with all workplace safety policies and regulations.
  • Manage and maintain accurate records of service calls, including work orders and customer interactions.
  • Identify and implement opportunities for process improvements and cost savings.
  • Develop and maintain strong relationships with customers and vendors.
  • Stay up-to-date with the latest industry trends and technologies.
Requirements:
  • 5 years of experience in HVAC or refrigeration, with at least 3 years in a management role.
  • Excellent leadership and communication skills.
  • Strong technical knowledge of HVAC and refrigeration systems.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Valid driver's license and clean driving record.

Why Join Northstar Refrigeration, Inc.? We offer a dynamic and supportive work environment, competitive compensation and benefits, and opportunities for professional growth and development.



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