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Retail Sales Supervisor
2 months ago
Retail Sales Supervisor
Position Overview:
As a Retail Sales Supervisor, you will play a pivotal role in shaping the customer experience and leading a dynamic sales team. Your leadership will be essential in fostering an environment where employees feel empowered and motivated to excel.
Key Responsibilities:
- Guide and mentor team members to effectively present wireless services and products to customers.
- Ensure minimal wait times for customers by optimizing store operations.
- Address customer inquiries and resolve billing, technical, and account issues promptly.
- Maintain the store's visual appeal, ensuring that Point-of-Purchase displays and electronic equipment are in excellent condition.
- Oversee customer satisfaction initiatives, including feedback collection and exit interviews.
- Uphold a professional yet trendy appearance for the store and its staff.
- Handle customer complaints efficiently and escalate issues when necessary.
- Report on store performance, challenges, and successes to management regularly.
- Stay informed about various wireless products and pricing structures.
- Participate in ongoing training and development sessions.
- Build positive relationships with both store personnel and management.
- Adhere to all company policies and procedures.
- Complete administrative tasks in a timely manner.
Qualifications:
- High school diploma or GED is required.
- Minimum age of 18.
- Demonstrated experience in leading and mentoring teams to achieve outstanding results.
- Prior experience in sales and customer service is essential.
- Availability for a full-time training program.
- Willingness to engage with the public and participate in continuous learning.
- Flexibility to work retail hours, including nights, weekends, and holidays.
Benefits:
- Comprehensive training program.
- Unlimited commission potential along with a competitive hourly wage.
- Medical, dental, vision, and 401k benefits.
- Paid time off and various discount programs.
- Opportunities for career advancement.
We are committed to fostering an inclusive environment for all employees and applicants.