Technical Support Specialist

3 weeks ago


Chattanooga, United States Net2Source Inc. Full time

Job Description:

Responsibilities:

· Processes customer requests, provides order status, and responds to inquiries in a timely manner.

· Cellular order process and tracking

· Attention to detail.

· Excel reporting capabilities including Data analysis and summary of data being tracked.

· Manage stockroom inventory and maintains re-order thresholds for IT products.

· Provides reports regarding PC inventory, installation, and end-of-life activities.

· Resolves order and inventory issues as they arise.

· Other duties as assigned by the Enterprise Workstation Services Manager or PC Install and Support Services Team Lead.

· Configures, delivers, and installs PCs, peripherals, and corporate standard software.

· Oversees the building and maintenance of corporate computer images for laptops and desktops.

· Organizes and oversees the return of leased computer equipment and prepares out-of-date equipment for donation or disposal.

· Provides information for use in management decisions on the selection of desktop, laptop, and computer peripherals.

· Maintains inventory of computers and components.

· Serves as backup to PC support specialists, providing end-user support under their guidance and direction.

· Contributes, as a subject matter expert (SME) to the development, implementation and maintenance of PC-related policies, procedures, and standards that conform with organizational objectives and IT industry best practices.

· Documents technical issues and their resolution, in accordance with corporate standards.


Education/ Experience:

· Associate’s degree in a computer-sciences related field, or equivalent and demonstrable training and experience. Microsoft certifications are a plus.

· One (1) or more years’ experience as a full-time professional in the field of information technology, with a strong grasp of computer hardware and software fundamentals.


Skills/Certifications:

  • Excellent interpersonal communication, customer service, problem solving, and time-management skills. Dedication to on-going technical education, both as a student and a teacher. Able to perform heavy lifting.


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