Technical Services Representative

2 weeks ago

Chattanooga, United States Mike Collins & Associates, Inc. Full time
Job DescriptionJob Description

MCA provides a fast, energetic work environment for those seeking technology careers in Chattanooga and Nashville. We’re a top technology services provider in the Chattanooga area with a pristine national reputation. But more than that, we’re a tight-knit group of professionals who work collaboratively to provide the highest possible levels of customer service and support.

Do you bring a passion and drive for IT, not just in the workplace but as a hobby? Are you motivated by bringing solutions to everyday IT problems and bringing a smile to end-user’s face? Our Technical Support Representative position may be the perfect job for you. Local Chattanooga applicants only.

Technical Support Representatives are responsible for being the first point of contact in addressing customer-facing service calls. TSRs interface with customers to assess support need, resolve their tier-1 related issues in a timely manner, gather additional information, and escalate issues as necessary. TSRs will engage with customers, team leads, NOC, CSR, or TSM if necessary, when escalating or partnering with other tiers of support. TSRs are responsible for staying current with latest directives procedures and policies issued by TSM. TSRs may also handle preventive maintenance tasks, patch management, documentation, and may be assigned subtasks from Network Operations projects.

TSR tier-1 support requests include, but are not limited to:

· End-user software support (Office, e-mail, browsers, customer-specific apps, etc.)

· Standard software installation (TSR to engage in NOC for non-standard or advanced installations)

· Anti-malware/anti-virus

· PC hardware troubleshooting

· basic network troubleshooting

Requirements:

· 1 year of troubleshooting PC systems

· Clear communication and writing skills

Recommended:

· A+ Certification

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Work Location: In person

  • Oracle Technical Consultant

    2 weeks ago

    Chattanooga, United States Sutherland Digital Services Full time

    Role: Oracle Technical Consultant Location: Chattanooga, TN (Onsite) Job Type: Full time Duration: Long term Job Description: Cloud ERP Technical knowledge for areas Finance, Supply Chain and CX Worked extensively on Oracle BI Reports, OTBI Reports, Inbound/Outbound integrations and Data Conversions using FBDI templates. Extensive experience in BI...

  • Patient Service Representative

    1 week ago

    Chattanooga, United States Siskin Children's Institute Full time

    Job Type Full-timeDescriptionSiskin Children's Institute is seeking to fill a Patient Service Representative (PSR) position. This position will work as part of a team that supports medical and therapy services for children with developmental issues. The PSR must be able to work a flexible schedule and some extended hours.Responsibilities include checking in...

  • Oracle Technical Consultant

    1 week ago

    chattanooga, United States Sutherland Digital Services Full time

    Role: Oracle Technical ConsultantLocation: Chattanooga, TN (Onsite)Job Type: Full time Duration: Long term Job Description: Cloud ERP Technical knowledge for areas Finance, Supply Chain and...

  • Representative, CBO Client Billing

    1 week ago

    Chattanooga, United States North American Credit Services Full time

    Job DescriptionJob DescriptionJob Title: Client Billing RepresentativeDepartment: Client/Research Billing Department Reports to: Department Manager FLSA Status: Non-Exempt Revised: September 2022 SUMMARY: Responsible for working client research accounts billed on both invoices and 1500 ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties...

  • Oracle Technical Consultant

    Found in: Jooble US O C2 - 7 days ago

    Chattanooga, TN, United States Sutherland Digital Services Full time

    Role: Oracle Technical Consultant Location: Chattanooga, TN (Onsite) Job Type: Full time Duration: Long term Job Description: Cloud ERP Technical knowledge for areas Finance, Supply Chain and...

  • CNC Machining Technical Applications

    2 weeks ago

    Chattanooga, United States Iscar Metals, Inc. Full time

    Job DescriptionJob DescriptionISCAR METALS, INC., a dynamic and innovative cutting tool company, has an immediate opening for a Technical Applications/Sales Representative for the southeast Tennessee area.Preferred candidates will have a minimum of 3-5 years machining & industrial sales experience but we are always willing to train the right individual that...

  • CNC Machining Technical Applications

    7 days ago

    Chattanooga, United States Iscar Metals, Inc. Full time

    Job DescriptionJob DescriptionISCAR METALS, INC., a dynamic and innovative cutting tool company, has an immediate opening for a Technical Applications/Sales Representative for the southeast Tennessee area.Preferred candidates will have a minimum of 3-5 years machining & industrial sales experience but we are always willing to train the right individual that...

  • Field Service Representative

    Found in: Resume Library US A2 - 1 day ago

    Chattanooga, Tennessee, United States Veolia WTS Full time

    Job Description As a Field Service Technician with Water Technologies and Solutions (WTS), you’ll play a critical role supporting operations and maintenance of advanced water treatment systems for Power Generation. If you’re mechanically inclined, enjoy working with new technology, and are equally at home in a team or operating independently, this is...

  • Carrier Sales Representative

    Found in: Appcast Linkedin GBL C2 - 1 week ago

    Chattanooga, United States Charger Logistics Inc. Full time

    As a world class asset-based carrier, Charger Logistics specializes in delivering assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo.Logistics services and management is a functionality within the business that will...

  • Director, Technical Training and Publications

    1 week ago

    Chattanooga, United States Astec Industries Full time

    Job DescriptionJob DescriptionBUILT TO CONNECTAt Astec, we believe in the power of connection and the importance of building long-lasting relationships with our employees, customers and the communities we call home. With a team more than 4,000 strong, our employees are our #1 advantage. We invest in skills training and provide opportunities for career...

  • Director, Technical Training And Publications

    Found in: beBee S US - 1 week ago

    Chattanooga, United States ASTEC Full time

    LOCATION: Chattanooga, TN ABOUT THE POSITIONResponsible for directing and supporting the assessment of customer and organizational needs specific to the design, implementation and evaluation of technical content and programs that facilitate effective diagnostics, troubleshooting, repair, and learning development for internal and external customers.Manages...

  • Director, Technical Training And Publications

    Found in: beBee jobs US - 2 weeks ago

    Chattanooga, Tennessee, United States ASTEC Full time

    LOCATION: Chattanooga, TN ABOUT THE POSITIONResponsible for directing and supporting the assessment of customer and organizational needs specific to the design, implementation and evaluation of technical content and programs that facilitate effective diagnostics, troubleshooting, repair, and learning development for internal and external customers.Manages...

  • Marketing Representative

    2 days ago

    Chattanooga, United States MetaOne Group, Inc. Full time

    **Objectives of this role** - Represent the DFL’s products and services, using consumer research as well as deep and comprehensive knowledge of how our solutions meet the needs of customers - Achieve weekly, monthly, and annual sales quotas by successfully implementing sales and marketing strategies and tactics - Generate leads and build relationships by...

  • Technical Support Specialist

    Found in: Appcast US C2 - 4 days ago

    Chattanooga, United States Net2Source Inc. Full time

    Job Description:Responsibilities:· Processes customer requests, provides order status, and responds to inquiries in a timely manner.· Cellular order process and tracking· Attention to detail.· Excel reporting capabilities including Data analysis and summary of data being tracked.· Manage stockroom inventory and maintains re-order thresholds for IT...

  • Oracle Report Technical Analyst

    1 week ago

    Chattanooga, United States Astec Industries Full time

    Job DescriptionJob DescriptionBUILT TO CONNECTAstec is a global, environmentally focused infrastructure and manufacturing company of asphalt road building and aggregate processing. Our mission is to design and build the most innovative products for the industries we serve. Leveraging innovative solutions and technologies, we serve customers all over the...

  • Technical Account Manager

    Found in: Talent US C2 - 1 week ago

    Chattanooga, United States Gateway Staffing & Consulting Full time

    Position OverviewThis is a pivotal role that blends technical aptitude with business acumen to drive our offerings to new heights. This cross-functional position is responsible for managing customer expectations, delivering clear communication, and creating positive outcomes. Emphasizing communication and culture, the Solutions Engineer will craft a superior...

  • Oracle ERP Technical Consultant- Onsite-Multiple Locations

    2 weeks ago

    Chattanooga, United States Sutherland Global Full time

    Oracle ERP Technical Consultant FT Employment Locations—Onsite in US Chattanooga, TN, Prairie du Chien, WI, Sterling, IL, Blair, NE, Burlington, WI, Eugene, OR, Yankton, SD Onsite in Canada Thornbury, ON, Saint-Bruno-de-Montarville, QC Job Description: Cloud ERP Technical knowledge for areas Finance, Supply Chain and CX Worked extensively on...

  • Oracle ERP Technical Consultant- Onsite-Multiple Locations

    2 days ago

    Chattanooga, United States Sutherland Full time

    Oracle ERP Technical Consultant FT Employment Locations—Onsite in US Chattanooga, TN, Prairie du Chien, WI, Sterling, IL, Blair, NE, Burlington, WI, Eugene, OR, Yankton, SD Onsite in Canada Thornbury, ON, Saint-Bruno-de-Montarville, QC Job Description: Cloud ERP Technical knowledge for areas Finance, Supply Chain and CX Worked extensively on Oracle BI...

  • Outside Sales

    1 week ago

    Chattanooga, United States A & B Distributors Full time

    Job DescriptionJob Description Benefits/PerksCompetitive CompensationPaid Time OffCareer Growth Opportunities Job SummaryA&B Distributors is a local wholesale food distributor. We are seeking a highly motivated and energetic Outside Sales Representative to join our team. In this role, you will generate leads, attract new clients, and close deals. Your...

  • Carrier Sales Representative

    Found in: Resume Library US A2 - 1 week ago

    Chattanooga, Tennessee, United States Charger Logistics Inc Full time

    As a world class asset-based carrier, Charger Logistics specializes in delivering assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo. Logistics services and management is a functionality within the business that will...