Technical Account Manager

Found in: Talent US C2 - 1 week ago

Chattanooga, United States Gateway Staffing & Consulting Full time
Position Overview

This is a pivotal role that blends technical aptitude with business acumen to drive our offerings to new heights. This cross-functional position is responsible for managing customer expectations, delivering clear communication, and creating positive outcomes. Emphasizing communication and culture, the Solutions Engineer will craft a superior experience of delivered services, defining specific business outcomes while guiding the full sales and operations cycle.

Job Definition:  Business Relationship Owner.  Build a coalition of support (technical and business) with the Customer.  Embrace Customer opportunity ownership in collaboration with team members, partners and the Customer.

Job Methods:  Team Mobilizer and Orchestrator.  Advocate for good business between us and the Customer.  With approval of senior leadership and, as needed, establish an internal account team for effective engagement with the Customer. Mobilize and guide the account team and other resources for this Customer. 

Responsibilities
  • Identify profitable opportunities for all products and services, contributing to the growth of the new business pipeline and enhancing revenues and gross margins
  • Understand the customer’s buying and decision-making processes, providing guidance to the team for navigating these processes effectively
  • Present new service and product opportunities that support the customer's objectives, working in partnership with leadership and sales to close deals
  • Act as the primary contact for senior leadership of customers, fostering a business relationship that encompasses both technical and business support
  • Build and lead a coalition of support within company and among customers, ensuring effective collaboration and opportunity ownership
  • Communicate effectively across all levels within the company and the customer's organization, ensuring all stakeholders are informed and engaged
  • Cultivate a base level knowledge of IT service delivery and its impact on budget, resources, and company operations
  • Ensure customer expectations are appropriately set and met, entering opportunity information in company systems as needed
  • Provide detailed reporting to company leadership regarding the business health of the customer and market insights
  • Proactively discover, define, report, and resolve customer concerns, contributing to the continuous improvement of company offerings

Expertise and Experience
  • At least basic knowledge of IT solutions, with an understanding of relating the technology’s value to a Customer’s business needs with willingness to learn
  • Ability to work independently and with a team to solve problems
  • Ability to guide and motivate an account team
  • Excellent verbal and written communications skills
  • Ability to influence individuals to obtain maximum results
  • Excellent presentation skills
  • Ability to work in a fast-paced environment, managing multiple projects and tasks concurrently
  • Able to work well under pressure
  • Have strong organizational and time management skills
  • Be results-oriented, creative and energetic
  • Have a positive attitude; be self-motived, confident and tenacious
  • College/University degree in a related field or experience may be considered in lieu of formal education
Expectations
  • Availability to travel to nearby sites as needed
  • Flexible working hours sometimes required for maintenance activities
  • Independently completes diverse tasks of the job and applies and enhances knowledge and skill

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