Director of Field Services

4 weeks ago


Oak Brook, United States Sterling Engineering Full time

Director of Field Service Technicians

Oak Brook, IL

Direct Hire

$120-140K yrly


This position is responsible for the overall direction and coordination of the service team. In this role you will be responsible for creating a proactive, robust technically sound customer service support team.


Duties and Responsibilities:

  • Provide support to Field Service Technicians and Sales team.
  • Responsible for scheduling visits for all service technicians.
  • Communicate and coordinate with Germany.
  • Serve as a key communicator with customers on behalf of company.
  • Professionally resolve and arbitrate customer issues while developing relationships and furthering the brand.
  • Propose and implement new procedures and systems as required.
  • Ensure team is delivering top performance and quality standard for customers.
  • Manage existing in-house order by coordination with Sales.
  • Recruit and retain team members by providing a positive coaching environment.
  • Perform supervisory functions to effectively and efficiently manage the Service Team by conducting reviews and coaching.
  • Create and implement a training program for existing team, new hires and cross training within team.


Experience Requirements:

  • 5 or more years’ experience managing and leading a technical customer service team.
  • 3 or more years’ hands on service technician experience.
  • Exceptional communication skills.
  • Attention to detail and strong organizational skills.
  • Ability to exercise initiative, judgement, discretion, and decision- making to achieve objectives.


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