Director of Field Services
4 weeks ago
Director of Field Service Technicians
Oak Brook, IL
Direct Hire
$120-140K yrly
This position is responsible for the overall direction and coordination of the service team. In this role you will be responsible for creating a proactive, robust technically sound customer service support team.
Duties and Responsibilities:
- Provide support to Field Service Technicians and Sales team.
- Responsible for scheduling visits for all service technicians.
- Communicate and coordinate with Germany.
- Serve as a key communicator with customers on behalf of company.
- Professionally resolve and arbitrate customer issues while developing relationships and furthering the brand.
- Propose and implement new procedures and systems as required.
- Ensure team is delivering top performance and quality standard for customers.
- Manage existing in-house order by coordination with Sales.
- Recruit and retain team members by providing a positive coaching environment.
- Perform supervisory functions to effectively and efficiently manage the Service Team by conducting reviews and coaching.
- Create and implement a training program for existing team, new hires and cross training within team.
Experience Requirements:
- 5 or more years’ experience managing and leading a technical customer service team.
- 3 or more years’ hands on service technician experience.
- Exceptional communication skills.
- Attention to detail and strong organizational skills.
- Ability to exercise initiative, judgement, discretion, and decision- making to achieve objectives.
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