Service Desk Analyst

2 weeks ago

Oak Brook, United States Republic Bank of Chicago Full time

GENERAL FUNCTION:
The role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving user requests and incidents. Problem resolution may involve the use of diagnostic and help-desk request tracking tools, as well as remotely or in person, administration, configuration, or troubleshooting.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

- Field incoming requests to the service desk to ensure courteous, timely and effective resolution of user issues.
- Identify, diagnose, and resolve problems for users of PC software, hardware, network, voice, and internet.
- Document all pertinent user identification information and nature of problem or issue.
- Prioritize and schedule problems. Escalate problem (when required) to the appropriate experienced technician.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Perform post-resolution follow ups to help requests.
- Develop help sheets and FAQ lists for end users.
- Reinforce SLAs to manage end-user expectations.
- Monitor and verify routine network operations.
- Assist in technology implementations and upgrades.
- Be available for after-hours work (evening and weekends) as required.
- Provide after hour support for end user(s) on an “on-call” basis.
- Other tasks/duties as assigned by management.

EXPECTATIONS:
The focus of this position is to enable bank employees to access technology in an efficient, secure manner and so provide service to the bank’s customers. The analyst will do so by handling help desk tickets, ensuring they are entered into the system, responding to 1st level tickets and assigning 2nd and 3rd level tickets to more technical resources. The analyst will also be responsible for the bank’s Intranet and auto-dialer products, as well as general documentation.

**Required Skills**:

- Knowledge of basic networking including understanding of TCP/IP, DHCP, DNS etc.
- Good strong written and oral communication skills.
- Good interpersonal skills, with a focus on listening, and questioning skills.
- Highly self-motivated and directed.
- Actively learns, demonstrates, and fosters the service culture in all actions and words.
- Ability to effectively multitask, prioritize and execute tasks in a high-pressure environment.

Required Experience
- Associate's degree in Computer Science or equivalent experience.
- Minimum 1+ year experience in a personal computer network environment with knowledge of Windows OS, Servers, MS Office tools, Active Directory, and system management tools.
- Certification a plus.

  • HIT Service Desk Analyst I

    2 days ago

    Oak Brook, United States Advocate Health Full time

    Major Responsibilities: Provides initial support troubleshooting, answering questions and resolving basic problems and issues related to LAN/WAN-based software, desktop computing equipment, printers, network status and applications. Gathers information about the problem from the end-user by asking clarifying questions, presenting options and/or solutions...

  • Front Desk Agent>

    3 days ago

    Oak Brook, United States Davidson Hospitality Group Full time

    Davidson Hospitality Group - 8782 [Guest Service / Concierge] As a Front Desk Agent at Davidson Hospitality Group, you'll: Greet and welcome guests with a warm and friendly attitude; Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail; Provide information about hotel facilities, services, and local attractions;...

  • Security Analyst

    2 weeks ago

    Oak Brook, United States CareerBuilder Full time

    Streamlines mission is to build innovative technology solutions that empower people who improve behavioral health and quality of life of those in need. We are a high growth technology company that delivers web-based software for healthcare organizations to provide and coordinate all service delivery processes. Streamline has been offering software in the...

  • Service Desk Agent with Security Clearance

    Found in: Dice One Red US C2 - 20 hours ago

    Oak Ridge, United States SAIC Full time

    Description The Service Desk (ESD) Analyst is the focal point for end users to report incidents, submit service requests, seek advice, obtain training, and register complaints 24/7/365. Selected candidates will have the following duties/responsibilities: * Provide prompt, courteous, and high-quality end user support services to DCSA out of Quantico Virginia...

  • Tax Analyst

    Found in: Talent US C2 - 1 week ago

    Oak Brook, United States Nelson Laboratories Full time

    This position is within our Corporate Tax organization to support our global operations. We are looking for proactive, curious talent to join our tax team and continue building our organization focused on process efficiency, customer service and continuous improvement. The Tax Analyst will report to the Tax Compliance Manager in our Oak Brook, IL office....

  • Senior Financial Analyst

    5 days ago

    Oak Brook, United States StevenDouglas Full time

    Do you have a foundation in FP&A and are looking to expand your impact and scope of responsibilities? OR Do you have a background in accounting, audit, tax and consulting and are looking to pivot to finance? We're hiring a Senior Financial Analyst to support a growing professional services firm in Oak Brook, IL. What stands out: Be an integral part of...

  • Senior Financial Analyst

    Found in: Appcast US C2 - 7 days ago

    Oak Brook, United States StevenDouglas Full time

    Do you have a foundation in FP&A and are looking to expand your impact and scope of responsibilities?ORDo you have a background in accounting, audit, tax and consulting and are looking to pivot to finance?We're hiring a Senior Financial Analyst to support a growing professional services firm in Oak Brook, IL.What stands out: Be an integral part of the...

  • Senior Financial Analyst

    Found in: Appcast Linkedin GBL C2 - 7 days ago

    Oak Brook, United States StevenDouglas Full time

    Do you have a foundation in FP&A and are looking to expand your impact and scope of responsibilities?ORDo you have a background in accounting, audit, tax and consulting and are looking to pivot to finance?We're hiring a Senior Financial Analyst to support a growing professional services firm in Oak Brook, IL.What stands out: Be an integral part of the...

  • Senior Financial Analyst

    2 days ago

    Oak Brook, United States StevenDouglas Full time

    Do you have a foundation in FP&A and are looking to expand your impact and scope of responsibilities?ORDo you have a background in accounting, audit, tax and consulting and are looking to pivot to finance?We're hiring a Senior Financial Analyst to support a growing professional services firm in Oak Brook, IL.What stands out: Be an integral part of the...

  • Administrative Assistant

    2 weeks ago

    Oak Brook, United States Dynamique Group | MVP Financial Services Full time

    Job DescriptionJob DescriptionWe are seeking a highly organized and detail-oriented Administrative Analyst with knowledge of or willingness to learn QuickBooks Online to join our growing team and organization. The ideal candidate will be responsible for maintaining and catching up bookkeeping for multiple companies. The ability to work independently, strong...

  • IT Support Services Consultant

    Found in: Appcast Linkedin GBL C2 - 3 weeks ago

    Oak Brook, United States Lockmann Krane International, Inc. Full time

    We are seeking “IT Extroverts” to join our growing consulting group!Our mission is to prime our Clients for progress and growth through expert IT consulting. We do this while abiding by our Core Values: Loyalty, Honesty, Hard Work, Innovation.We are seeking a qualified, experienced FULL-TIME Support Services Consultant to join our team. Our Support...

  • IT Support Services Consultant

    3 weeks ago

    Oak Brook, United States Lockmann Krane International, Inc. Full time

    We are seeking “IT Extroverts” to join our growing consulting group!Our mission is to prime our Clients for progress and growth through expert IT consulting. We do this while abiding by our Core Values: Loyalty, Honesty, Hard Work, Innovation.We are seeking a qualified, experienced FULL-TIME Support Services Consultant to join our team. Our Support...

  • IT Support Services Consultant

    Found in: Appcast US C2 - 3 weeks ago

    Oak Brook, United States Lockmann Krane International, Inc. Full time

    We are seeking “IT Extroverts” to join our growing consulting group!Our mission is to prime our Clients for progress and growth through expert IT consulting. We do this while abiding by our Core Values: Loyalty, Honesty, Hard Work, Innovation.We are seeking a qualified, experienced FULL-TIME Support Services Consultant to join our team. Our Support...

  • Front Desk Agent

    6 hours ago

    Oak Creek, United States Wisco Hotel Group Full time

    Performing all check-in and check-out tasks. Managing online and phone reservations. Informing customers about payment methods and verifying their credit card data. Job brief We are looking for a Full-Time Hotel Front Desk Agent to serve as our guest Front Desk, Agent, Reservations, Customer Service, Hotel

  • MFG and MII Architect, Business Systems Analyst

    2 weeks ago

    Oak Brook, United States TreeHouse Foods Full time

    Employee Type:Full timeLocation:IL Oak BrookJob Type:Information TechnologyJob Posting Title:MFG and MII Architect, Business Systems Analyst About Us: TreeHouse Foods (NYSE: THS) is a leading manufacturer of private label packaged foods and beverages, operating a network of production facilities across the United States and Canada. At TreeHouse Foods, our...

  • Microsoft SCCM Technician

    5 days ago

    Oak Brook, United States Stefanini Full time

    Stefanini is a full-service global provider of offshore, onshore, and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting, and strategic staffing to Fortune 1000 enterprises around the world. Provide Windows, software, and...

  • Cashier / Counter / Front Desk

    6 days ago

    Oak Brook, United States sweetgreen Full time

    About sweetgreen: sweetgreen is on a mission to build healthier communities by connecting people to real food. We passionately believe that real food should be convenient and accessible to everyone. Every day in each sweetgreen, our 3,500 team members make food from scratch, using fresh ingredients and produce delivered that morning. And in our local...

  • MFG and MII Architect, Business Systems Analyst

    5 days ago

    Oak Brook, United States TreeHouse Foods, Inc. Full time

    Employee Type:Full timeLocation:IL Oak BrookJob Type:Information TechnologyJob Posting Title:MFG and MII Architect, Business Systems AnalystAbout Us:TreeHouse Foods (NYSE: THS) is a leading manufacturer of private label packaged foods and beverages, operating a network of production facilities across the United States and Canada. At TreeHouse Foods, our...

  • MFG and MII Architect, Business Systems Analyst

    3 days ago

    Oak Brook, United States TreeHouse Foods, Inc. Full time

    Employee Type:Full timeLocation:IL Oak BrookJob Type:Information TechnologyJob Posting Title:MFG and MII Architect, Business Systems AnalystAbout Us:TreeHouse Foods (NYSE: THS) is a leading manufacturer of private label packaged foods and beverages, operating a network of production facilities across the United States and Canada. At TreeHouse Foods, our...

  • MFG and MII Architect, Business Systems Analyst

    5 days ago

    Oak Brook, United States TreeHouse Foods, Inc. Full time

    Employee Type:Full timeLocation:IL Oak BrookJob Type:Information TechnologyJob Posting Title:MFG and MII Architect, Business Systems AnalystAbout Us:TreeHouse Foods (NYSE: THS) is a leading manufacturer of private label packaged foods and beverages, operating a network of production facilities across the United States and Canada. At TreeHouse Foods, our...