IT Support Services Consultant

4 weeks ago

Oak Brook, United States Lockmann Krane International, Inc. Full time

We are seeking “IT Extroverts” to join our growing consulting group


Our mission is to prime our Clients for progress and growth through expert IT consulting. We do this while abiding by our Core Values: Loyalty, Honesty, Hard Work, Innovation.


We are seeking a qualified, experienced FULL-TIME Support Services Consultant to join our team. Our Support Services Consultant provides proactive monitoring, administration, and analysis of Client computer systems. You also provide reactive end user support, both remotely and in the field. You consult with users to determine functional needs and ensure that the solutions implemented are in line with Client requirements, Company policies / formulas, and industry best practices. You partner with the rest of the Support Services department as well as Engineering to execute Support initiatives for specified Client projects. You operate in line with department procedures and target metrics, including SLA commitments. Daily use of our help desk ticketing system and monitoring platform is required.


Great candidates will be proficient in supporting Azure / AAD and M365 solutions in enterprise environments, and will possess practical knowledge of network engineering concepts for both on-prem and hybrid solutions.


Requirements:


Education & Experience

  • Associate’s Degree (Bachelor’s Degree in Computer Science, Information Systems or closely related field preferred)
  • 3+ years’ experience supporting / maintaining workstations and integrated systems in Microsoft / Windows environments (both remotely and in the field)


Technical Skills

  • Support, admin, and maintenance of M365 / Office 365 / Azure solutions
  • Support, light-duty admin, and maintenance of: Server-class hardware, Windows Server, enterprise-class networking equipment (Fortinet, Cisco Meraki, etc.)
  • Practical knowledge of OSI model / network engineering concepts.
  • Experience with both standalone and corporate O365 implementations, including DNS / mail setup and general management of admin centers inside O365 (including AD sync).
  • Backup and Disaster Recovery procedures
  • Uses a ticketing system effectively
  • Uses Microsoft Office Suite effectively


Other Skills & Qualifications

  • Demonstrates professionalism in all aspects, particularly in relation to our Core Values: Loyalty, Honesty, Hard Work, and Innovation
  • Excellent analytical reasoning skills
  • Exceptional Client relationship management skills
  • Able to explain benefits of technical solutions and services to both technical and non-technical individuals
  • Takes initiative to resolve issues
  • Able to create effective Client-facing and internal process documentation
  • Exceptional and professional written communication skills, including precise attention to detail (grammar, spelling, punctuation)
  • Excellent verbal communication skills
  • Able to lift 75 pounds unassisted.
  • Valid driver’s license and proof of insurance.


Screening

  • Criminal background check (Federal, National, Local)


Valued Skills & Qualifications (not required)

  • Azure certification
  • Office 365 certification
  • Windows Server certification
  • Fortinet certification
  • IT Glue
  • N-Able / Solarwinds and its subservices


Duties and Responsibilities


90% - Support Services

  • Perform proactive analysis and administration to identify / develop system solutions.
  • Provide Client support (both remotely and in the field) and partner with both internal staff and users to assess and understand Client needs.
  • Partner with your team and the rest of the department to maintain the Support Services ticket queues.
  • Follow ticket support and Client communication protocols.
  • Rolling out and supporting large-scale projects together with Engineering staff, as directed and authorized.
  • Document creation and management.
  • Participate in emergency pager rotation schedule to drive progress on mission critical system issues. (This responsibility does not start right away, but is an expectation later in the role).


10% - Professional Development

  • Identify opportunities to enhance skills on an ongoing basis for professional growth and to help the Company achieve its key priorities.


Benefits:

  • Health insurance
  • Dental and Vision insurance
  • Disability insurance (short-term and long-term)
  • Life insurance
  • 401(k)
  • Total Pet Plan
  • Paid time off
  • Professional development assistance
  • Quarterly bonus program
  • Personalized planning strategies to enhance your career path with our organization.


Schedule:

  • Monday to Friday 8:00am-5:00pm (projects may alter this schedule at times)
  • On-call, in line with the emergency pager rotation schedule.

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