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Helpdesk/technical support
4 months ago
Respond to requests for assistance regarding the operation of campus computers designated for student use. Identify, troubleshoot, and resolve operational issues such as hardware failure, peripheral equipment failure, unresponsive computers, error messages, network disconnection, etc. Use standard diagnostic procedures to identify specific component failures.
Set up or replace hardware such as hard drives, monitors, keyboards, physical connections, etc. for new or existing computers. Contact vendors to replace hardware as needed.
Set up new and existing computers, printers, etc. with predetermined software.
Monitor printers and respond to user print errors.
Perform routine maintenance such as replacing toner, clearing paper jams and checking physical connections. Identify and resolve hardware issues such as fuser and roller malfunctions.
Set up printers and scanners as needed.
Receive telephone calls from classrooms and computer labs; assist with routine issues.
Transfer unresolved issues to the appropriate support individuals such as Classroom Technicians, OPP, Computer Lab Support Technicians, Media and Technology Support Services, etc. if necessary.
Install and repair security devices to prevent theft and/or damage to equipment. Report device failures, theft, and damage to supervisor and/or University Police Services, as appropriate.
Inventory and label equipment at assigned locations. Maintain inventory records.
Maintain a supply of equipment such as computers, monitors, keyboards, printers, etc.
Reorder parts and components to replenish inventory as necessary. Maintain equipment in a clean and orderly fashion.
Prepare desktop systems, printers, monitors, etc. for recycling and salvage, to include but not limited to removal of data from computer hard drives.
Log all equipment designated for recycling and salvage.
