Technical Support Associate
2 weeks ago
APPLICATION INSTRUCTIONS:
For CURRENT PENN STATE EMPLOYEES (faculty, staff, technical service, or student), please log in to Workday to complete the internal application process. Do not apply here; apply internally through Workday.
If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.
JOB DESCRIPTION AND POSITION REQUIREMENTS:
The Libraries Strategic Technologies Department is looking for several part-time positions for students to provide End-User Information Technology support.
The starting pay is $12.50 per hour, with varying hours of duty. Applicants must be available to work 10-15 hours per week, scheduled between 9:00 am and 8:00 pm.
Key Responsibilities:
- Diagnosing and resolving issues with Windows, Mac, and printers.
- Managing ticket assignments in our helpdesk system.
- Preparing and updating devices for deployment.
- Assisting users with our Virtual Reality and One Button Studio services.
Qualifications:
Demonstrate excellent customer service skills.
Be dependable and reliable.
Exhibit flexibility regarding scheduling.
Pennsylvania State University is dedicated to advancing diversity, equity, inclusion, and sustainability in all its forms.
We embrace individual uniqueness, foster a culture of inclusion that supports broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive.
Inclusion is valued as a core strength and an essential element of our public service mission.CAMPUS SECURITY CRIME STATISTICS:
In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR).
The ASR includes crime statistics and institutional policies concerning campus security, including those related to alcohol and drug use, crime prevention, crime reporting, sexual assault, and other matters.
The ASR is available for review.Employment with the University will require successful completion of background checks in accordance with University policies.
EEO IS THE LAW
Penn State is an equal opportunity, affirmative action employer, committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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