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Assistant, Experience

2 months ago

Santa Monica, United States Russell Tobin & Associates Full time



What are we looking for in our Assistant, Experience & Site Merchandising?

Russell Tobin's client, A multinational music entertainment company is hiring an Assistant, Experience & Site Merchandising to work in Santa Monica, CA

Apply Now

Employment Type: Contract/Remote

Location: Santa Monica, CA

Pay rate: $12-$15/hr. DOE

Responsibilities:

Front-End Experience & Site Merchandising:

  • Use sales data & fan insights to inform store merchandising (e.g., product placement, categorization).
  • Deploy upsell & cross-sell tactics to increase average order value.
  • Enable product discovery by leveraging evergreen categories (e.g., best sellers, new arrivals) and curated experiences (e.g., thematic collections, shopping guides).

Campaign & Promotion Strategy:

  • Assist with the creation of promotional strategies around new music and merch releases.
  • Support evergreen store campaigns around key moments (e.g., holidays, events, anniversaries).
  • Use tried and tested eCommerce drivers (e.g., discounts, gift-with-purchase programs, free shipping) to incentivize sales.
  • Leverage social commerce and 3rd party sales channels (e.g., Instagram Shopping, YouTube Merch Shelf, etc.) to meet customers where they are.

Customer Acquisition & Retention:

  • Support lead generation & customer acquisition programs (e.g., early access, sweepstakes).
  • Work with the Audience and Paid Media teams on segmentation, targeting (e.g., triggered email flows, retargeting) and customer journeys that deepen the fan-to-artist connection.
  • Support retention and loyalty tactics (e.g., personalized product recommendations, rewards programs) to increase Customer Lifetime Value (CLV).

Performance Analysis & Optimization:

  • Track, analyze & report performance to drive optimizations and inform planning & strategy.
  • Create reports to provide to labels and rights owners.
  • Gather customer feedback through social listening.

Required Skills:

 

  • Verbal and written communication skills, multi-tasking, customer service skills and interpersonal skills.
  • Ability to work independently and manage one’s time.
  • Ability to keep information organised and confidential.
  • Previous experience with computer applications, such as Microsoft Word, Excel and PowerPoint.
  • Product Marketing Experience – as it relates to GTM launch plans familiarity with early stage product testing.
  • Work cross-functionally
  • Monetization, Ads Experience
  • Reporting/Analysis
  • Team Player
  • Merchandising
  • Front-end
  • Shopify
  • Optimization
  • Lead Generation
  • Retail
  • Consumer Behavior
  • Project Management
  • Articulate
  • Marketing
  • Performance Analysis
  • CRM

Requirements:

 

  • Completed High School (Diploma or GED)
  • 1-2 years studying or working in marketing or related fields (college courses, internship or assistant experience is OK).
  • Strong work ethic, highly motivated, upbeat personality, team player, no ego.
  • Tech-savvy, strong computer/internet/research skills
  • Passionate about music and a solid understanding of fandom.
  • Strong passion or interest in eCommerce.
  • Strong critical thinking skills.
  • Ability to multitask and prioritize under tight schedules while maintaining the production of high-quality work
  • Self-accountability to follow through with proper, consistent updates to stakeholders.
  • Strong attention to detail.
  • Understanding and working knowledge of analytics and reporting.

 

Nice to have:

 

  • Experience in the entertainment industry
  • CRM/Email marketing experience
  • Understanding of UX principles and consumer behavior
  • Frequent online shopping
  • Project management experience
  • Experience with Shopify
  • Basic Photoshop skills
  • & nbs

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors. 

#CB

Rate/Salary: $12-$15/hr. DOE