Workplace Experience Coordinator

2 weeks ago

Santa Monica, California, United States CBRE Full time
About the Role

The Workplace Experience Receptionist is a key member of our team, responsible for providing exceptional service to our clients and guests. This role requires a high level of professionalism, attention to detail, and a passion for delivering outstanding customer experiences.

Key Responsibilities
  • Handle daily phone queries, central reservation inbox queries, and bookings (AV, meeting rooms, and catering requests)
  • Ensure all client requirements are met within the Guest Relations functions with a high level of professionalism
  • Welcome tenants/employees and announce clients, applicants, and visitors. Maintain a neat appearance of the reception/lobby area, conference rooms, café, and other common areas
  • Perform general administrative duties associated with distributing packages and mail as needed
  • May order and stock office supplies such as café supplies, equipment toner, printer paper, freight, and shipping supplies, etc. Determine standard supplies and information to be maintained at the front desk
  • Follow security and emergency procedures as defined for the property. Respond to emergencies in a calm, efficient manner
  • Complete other duties as assigned
Requirements
  • HS Diploma or GED required. Professional hospitality accreditations are preferred
  • A minimum of 1 year of receptionist, front desk, concierge, or other hospitality experience is preferred
  • Apply a high level of attention to detail as well as strong verbal and written skills
  • Passionate about service delivery and finds satisfaction with exceeding client expectations
  • Open and flexible work schedules
  • Requires basic analytical skills with the ability to understand and carry out general instructions as well as solve problems in standard situations
  • Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize and offer help
  • Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Desire to learn new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications
  • Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting up to 40 lbs
  • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
What We Offer

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at CBRE_Careers@CBRE.com or via telephone at +(U.S.) and +(Canada).

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