Desktop Support Technician
Found in: Appcast US C2 - 2 weeks ago
Robert Half is seeking a Desktop Support Technician to support our client in a networked enterprise environment.
- Strong PC/Desktop Support (OS, hardware, and applications) troubleshooting in networked enterprise environments. Attention to detail is very important.
- Motivated self-starter that demonstrates excellent customer service skills that includes above average communication ability for customer base and internal team collaboration. Experience managing caseloads utilizing Helpdesk ticketing systems.
- Hardware repair as required for fleet of laptop computers (ex. replace screens, keyboards, etc.).
- Provide remote support (BeyondTrust) as required, troubleshoot VPN, RSA and other remote connection issues. Basic support for mobile devices (phones and tablets).
- Installation of hardware and software, new user equipment setup and configuration with applicable end user training.
- Software/hardware diagnostics, maintenance, and repairs as required. PCs are primarily Dell laptops (Prefer enrollment in Dell TechDirect program).
- Experience supporting MS Windows 10/11 devices (32bit and 64bit) within MS Active Directory environment. Common applications include Microsoft Office 365, Outlook, Teams, and SharePoint
- Microsoft SCCM/MECM for client software and operating system deployment.
- Support for multi-language interfaces (English/Japanese)
- Experience with Microsoft Bitlocker, LAPS, ADFS, SSO, Azure AD, Windows Defender/Endpoint Protection Manager
Qualifications:
- Minimum of 2 – 4 years supporting mid to large enterprise system managed environments, primarily with Microsoft technology
- Associate degree in a relevant field and a minimum of 2 years of relevant experience. Four years of additional work experience may be substituted for degree.
- Knowledge of local and wide area networks including LAN/WAN protocols and LAN/WAN management
This is a long-term contract that will be hybrid in Austin TX 78741 (3 days per week onsite).
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