Desktop Support Engineer
3 weeks ago
Job Description
Job Description
Role: Desktop Support Engineer
Location : Austin , TX (Onsite)
Duration: Contract
Job Description:
The Client requires the services of Desktop Support Engineer II referred to as Worker, who meets the general qualification of Support Technician III and the specifications outlined in this document for the Client.
This position will help provide technical assistance to our customers.
You will help install, upgrade and troubleshoot hardware and software systems.
Your primary responsibilities will be in Incident and Problem Managements.
This position will be working with 1 the End User Compute Engineering team which is responsible for creation and deployment of packages and images to all workstations, laptops and tablets using SCCM 2.
Worker will perform these Tasks:
Address user tickets regarding hardware, software and networking issues on end-user devices.
Walk customers through installing applications and computer peripherals.
Ask targeted questions to diagnose problems.
Guide users with simple, step-by-step instructions.
Conduct remote troubleshooting.
Test alternative pathways until you resolve an issue.
Record technical issues and solutions in logs.
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional.
Report customer feedback and potential product requests.
Help create technical documentation and manuals.
Create Knowledge Area Articles (KAs) to increase resolution on Level 1
Monitor performance metrics to ensure all metrics are met.
Build relationships with L1/L2 and other technical teams.
Identify opportunities for continual service improvement.
Identify and resolve problems.
The workers' responsibilities and skills must include:
WORKER SKILLS AND QUALIFICATIONS (Required)
Years Skills/Experience
8+ Proven work experience as a Desktop Support, Technical Support Engineer or similar role.
Hands-on experience with Windows/Linux/Mac OS environments
Working knowledge of office automation products and computer peripherals, like printers and scanners.
Knowledge of network security practices and anti-virus programs.
Ability to perform remote troubleshooting and provide clear instructions.
Excellent problem-solving and multitasking skills.
Customer-oriented attitude.
BSc in Computer Science or relevant field
8+ desktop support
2 years' experience in cloud / virtual computing environment
2 years' experience in problem management
Preferred (Optional): insert specific preferred skills for this Contract Position)
ITIL Certified
MCSA/MSCE Certified
Comptia A+ and other technical certifications recommended.
Experience with SharePoint access controls.
Strong written and oral communication skills
#J-18808-Ljbffr
-
Desktop Support Tech
7 days ago
Austin, United States LJA Engineering Full timeTitle: Desktop Support Technician Division: IT LJA is an employee-owned company, and our people carry pride into their projects and their workplaces. We have talented employees across the nation and are always looking for exceptional individuals to join the LJA team. With 50 office locations, LJA is growing and ready for talented people to help us build our...
-
Desktop Support Specialist
2 weeks ago
Austin, United States University of Texas at Austin Full timeinclude responding to ticket requests, imaging, encrypting and configuring computers for deployment, diagnosing and repairing laptops and other hardware, troubleshooting software and campus site visits.ResponsibilitiesProvide computer desktop end-user support and services to Methodist Childrens Home and 5 campuses located in Fort Worth, Cleburne, Forney,...
-
Desktop Support Specialist
4 days ago
Austin, United States University of Texas at Austin Full timeinclude responding to ticket requests, imaging, encrypting and configuring computers for deployment, diagnosing and repairing laptops and other hardware, troubleshooting software and campus site visits.ResponsibilitiesProvide computer desktop end-user support and services to Methodist Childrens Home and 5 campuses located in Fort Worth, Cleburne, Forney,...
-
Automation Specialist
7 days ago
Austin, United States Avance Consulting Full timeJob Description Job Description Responsibilities Design, develop, and maintain automation scripts and workflows for desktop deployments and data migrations of user data, applications, and settings using Autopilot, USMT, PowerShell, Power Platform, and other automation tools. Test and troubleshoot automation solutions and ensure they meet the business and...
-
Desktop Support
2 weeks ago
Austin, United States eTeam Full timeJob Description : As an Onsite Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: Manage a team of 25-30 technicians across locations Manage the reporting of SLAs , Adherence of SLA and contract Manage shift and shift planning...
-
Desktop Support
2 weeks ago
Austin, United States eTeam Full timeJob Description : As an Onsite Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: Manage a team of 25-30 technicians across locations Manage the reporting of SLAs , Adherence of SLA and contract Manage shift and shift planning...
-
IT Support Engineer
4 weeks ago
Austin, Texas, United States Rise Technical Recruitment Ltd Full timeIT Support Engineer$54,000 - $80, k + Paid Time Off + Progression + Mileage Reimbursement Austin, Texas (On-Site)Are you an experienced IT Support Engineer looking to join a well-established, close-knit MSP?This is the perfect job for someone looking to join a small but established business, where you can fine tune your skillset across modern technologies...
-
Support Engineer
3 weeks ago
Austin, United States Terminal B Full timeJob DescriptionJob DescriptionWe are Terminal B, a managed service provider that has been in business for 20 years. We are looking for someone who enjoys IT and is looking to grow their career and skill set in the field. The Support Engineer’s role will be to provide outstanding customer service as well as desktop level support to our Managed Services...
-
Project Manager
2 weeks ago
Austin, United States Avance Consulting Full timeJob DescriptionJob DescriptionPosition Title: Project Manager – Desktop & Mobility EngineeringLocation : Austin, TX - OnsiteResponsibilitiesDefine the project objectives, scope, deliverables, and milestones in collaboration with the end user computing team and the business stakeholders.Develop and maintain the project plans, schedules, budgets, and...
-
Desktop / Laptop Field Technician
2 weeks ago
Austin, United States LanceSoft Full timeJob Description: • s a Field Engineer 4, you will work in a highly directed environment. • Your assignments will include repair activities such as replaceable unit swapping, image loading, and unit testing using a detailed script. • You will also perform other non-troubleshooting duties. • Direction will be provided by script, help desk or service...
-
Desktop / Laptop Field Technician
4 days ago
Austin, United States LanceSoft Full timeJob Description: •s a Field Engineer 4, you will work in a highly directed environment. •Your assignments will include repair activities such as replaceable unit swapping, image loading, and unit testing using a detailed script. •You will also perform other non-troubleshooting duties. •Direction will be provided by script, help desk or service desk...
-
Desktop Support Analyst
4 weeks ago
Austin, United States Brown Advisory Full timeCompany Overview Every firm has a culture - the values, beliefs, methodology, attitudes and standards that reflect an organization’s DNA. But the truly inspiring firms - the game-changers, the industry leaders and the disruptors - have cultures that propel them to innovate and stand out. At Brown Advisory, we aim to be one of those inspired firms. Over...
-
Desktop Technician
2 weeks ago
Austin, United States Diverse Lynx Full timeJob Title: Desktop Technician Location: Austin, TX Onsite Day 1 Duration: Full Time Job Description: Skills: Should have 5+ years Relevant experience in Desktop Support and Administration VPN Connectivity/Installations Hardware Setup/configuration , troubleshooting and replacement. Deploying Laptops with all the updated software ...
-
Desktop Technician
4 days ago
Austin, United States Diverse Lynx Full timeJob Title: Desktop Technician Location: Austin, TX Onsite Day 1 Duration: Full Time Job Description: Skills: Should have 5+ years Relevant experience in Desktop Support and Administration VPN Connectivity/Installations Hardware Setup/configuration , troubleshooting and replacement. Deploying Laptops with all the updated software ...
-
IT Support Specialist
4 weeks ago
Austin, United States Gensler Full timeYour Role - Gensler , a globally recognized Architecture and Design firm, is seeking an IT Support Specialist to join the Austin Support Specialists provide first-line response to end-user incidents received via service desk requests and office operational requirements. Support Specialists are generally focused on the day-to-day support of the region, but...
-
IT Support Specialist
4 weeks ago
Austin, Texas, United States Gensler Full timeYour RoleGensler, a globally recognized Architecture and Design firm, is seeking an IT Support Specialist to join the Austin office. The position plays an integral role in daily business interactions. The ideal candidate is a personable and polished individual with a strong desire to learn and grow. They also have a fundamental passion for client...
-
Onsite Support Technician
2 weeks ago
Austin, United States Diverse Lynx Full timeRole: Onsite Support Technician Location: San Jose, CA & Austin, TX (Onsite) Job Type: ContractJob Description Main responsibilities include computer imaging, data transfer, personalization (configuration), scheduling, customer support, and inventory management. It is anticipated that the qualified individual will be spending 80% of their time working on...
-
Azure Data Engineer w Nerdio
2 weeks ago
Austin, United States Perfict Global, Inc. Full timeAbout Us: Perfict Global is a leading IT consulting services provider focused on providing innovative and successful business workforce solutions to Fortune 500 companies. Our trained and experienced professionals constantly strive to bring together the best technologies available to manage client's complex business and technology, participate in...
-
Software Tools Engineer
3 days ago
Austin, United States Cirrus Logic Full timeWe are looking for an expert Software Tools Engineer to build products used by our applications, firmware and algorithm development engineers as well as external customers. You will use your proven track record in software development and familiarity with consumer electronics and embedded systems to gain a deep understanding of each product, apply your...
-
SoC Design Engineer
7 days ago
Austin, United States Intel Full timeCome join Intel's Client Engineering Group, responsible for designing Client SO - Cs that make up more than half of Intel's annual revenue. We envision the future of computing and design for the next generation of laptop and desktop computers. We are Design Engineer, Engineer, Design, Business Services