Level I Technician

3 weeks ago

Austin, United States TeamLogic IT, NE Austin, TX Full time
Job DescriptionJob DescriptionBenefits:
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Benefits/Perks
  • Flexible Scheduling
  • Career Advancement Opportunities
  • Competitive Compensation
  • People First Culture

Company Overview
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, youll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. Thats a good thing since technology is always advancing, creating an environment thats fast-paced and dynamic. When you work for a local office, youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

TeamLogic IT is a national provider of technology services and solutions. We help our customers with their current and future IT needs by delivering solutions that assure high availability, security and flexibility for their IT infrastructure.

With more than 300+ locations across North America and more than 1000+ technicians, thousands of businesses consider us their trusted technology advisor. We fill a void in the marketplace because we understand business and technology and are able to help our clients leverage technology to their advantage. Our philosophy is simple we work with you the way wed want someone to work with us.

TeamLogic IT has received a number of awards and recognitions in the franchise and managed services industries including MSP 2021 of the year by MSP Mentor List and were proud of our reputation for exceptional customer service. Ready to join a leading MSP? Contact TeamLogic IT.

This position is to work at our rapidly growing local office here in Austin TX.

Summary
The IT Technicians role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties.
IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily.

IT Technician I Responsibilities:
  • Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote and local tools and diagnostic utilities to aid in resolving support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install software stack, endpoint protection, and ensure updates
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establishing good relationships with all departments and colleagues.
  • Ensuring company safety and security standards are met.

IT Technician I Requirements:
  • College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience.
  • Exceptional written and oral communication skills.
  • Good problem-solving skills.
  • Experience with desktop operating systems including Windows, and Mac OS.
  • Experience with server operating systems including Windows Server is a plus.
  • Active Directory knowledge a plus
  • Remote Monitoring and Management and Service Desk (Ticketing) Experience a plus
  • Valid Driver License and ability to drive to customer locations is required.

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