Desktop Support Associate

3 weeks ago

Austin, United States CareerBuilder Full time

CAREER DETAILS:

CAREER TITLE: Desktop Support Associate

LOCATION: AYW Operating Site, Houston, TX

DIVISION: Core Mission Support

DEPARTMENT: Technology

POSITION REPORTS TO: Technology Director

POSITION SUPERVISES: N/A

CLASSIFICATION: Regular, Part-time, Non-Exempt

POSITION PURPOSE:

The Desktop Support Associate will be responsible for assisting with the maintenance, troubleshooting, and support of desktop computing systems within American Youthworks. The Desktop Support position involves providing technical assistance to employees, resolving hardware and software issues, and contributing to the overall efficiency and productivity of the IT department.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and basic tasks.

Under guided supervision from the Technology Director, the Desktop Support Associate will perform the following functions:

Provide technical assistance and support for desktop computers, laptops, printers, and other peripherals.Install, configure, and troubleshoot hardware and software components.Diagnose and resolve technical hardware and software issues promptly.Collaborate with IT team members to ensure efficient operation of desktop computing systems.Assist in the setup and deployment of new desktop hardware and software.Perform routine maintenance tasks such as system updates, patches, and antivirus scans.Respond to user inquiries and help desk requests in a timely manner.Document technical procedures, troubleshooting steps, and support activities.Follow established procedures and protocols for IT service delivery.Contribute to IT projects and initiatives as assigned.Other duties as assigned

ANTIRACIST ORGANIZATION TRANSFORMATION

Promote continued organizational support of Racial Equity, Diversity, Inclusion, and Belonging initiatives. Seek to remove systemic barriers for underrepresented populations within the agency and our partnerships.

QUALIFICATIONS:

Minimum Required

EDUCATION / CERTIFICATION: Pursuing or recently completed a degree in Computer Science, Information Technology, or related field.

EXPERIENCE: 1 to 3 years Previous experience in customer service or technical support. Basic understanding of desktop computing concepts and technologies.

KNOWLEDGE/SKILLS/ABILITIES

KNOWLEDGE: Fundamental knowledge of desktop operating systems and software. Basic understanding of networking concepts. Knowledge of common desktop hardware components and peripherals. Familiarity with IT service management principles. Understanding of security best practices in desktop computing

SKILLS: Strong problem-solving skills and proficiency in Microsoft Windows and/or macOS operating systems. Basic understanding of computer hardware components. Familiarity with desktop software applications (e.g., Microsoft Office Suite). Excellent communication and interpersonal abilities. Ability to work independently and as part of a team. Attention to detail and accuracy in troubleshooting and documentation. Customer service-oriented attitude. Time management and prioritization skills. Adaptability and willingness to learn new technologies.

ABILITIES: Ability to effectively communicate technical information to non-technical users. Capacity to learn and apply new technical skills quickly. Capability to prioritize and manage multiple tasks in a fast-paced environment. Aptitude for working under pressure and meeting deadlines. Ability to adapt to changing technology and business requirements.

PHYSICAL ACTIVITIES:

HEARING: Hear average or normal conversations and receive ordinary information;

TALKING: Speaking clearly so others can understand you and the information you are communicating; will be required to convey detailed or important instructions or ideas accurately; talking in front of groups and, or providing information to supervisors, co-workers, and external partners via telephone, writing form, e-mail or in person provide guidance and direction to others, and set and monitor performance standards;

VISION: The ability to see details at a distance and, or at close range, within a few feet of the observer; will be required to read papers, and books and to operate audio-visual, office equipment and tools;

MANUAL DEXTERITY: Quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects such as screwdrivers, drills, dollies, carts, ladders,;

EXTENT FLEXIBILITY: Bend, stretch, twist, or reach with your body, arms, and/or legs;

REPETITIVE MOTIONS: Walking; talking; frequent and regular movements of the wrists, hands, and/or fingers;

PHYSICAL STRENGTH: Exert maximum muscle force to lift, push, pull, carry objects, or restrain individuals;

DYNAMIC/STATIC/TRUNK STRENGTH: The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue. Exert maximum muscle force to lift, push, pull, or carry objects; use of abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing; may also restrain potentially violent individuals;

VEHICLE AND EQUIPMENT INTERACTION: Navigating and, or driving a personal vehicle or 15-passenger company van; using computer and computer applications to enter data or process information; Photocopiers and scanners.

WORKING MODEL AND CONDITIONS:

ENVIRONMENT: Onsite

INDOORS: Environmentally controlled conditions, working in an office or shared office setting, working with others in a group or team; contact with others (face-to-face, by telephone, or otherwise), No hazardous conditions. May be required to work in hot, wet, cold, or other significantly unpleasant conditions;

OUTDOORS: May be required to work in hot, wet, cold, or other significantly unpleasant conditions;

ATTENDANCE: Monday - Friday, 8:00 AM to 5:00 PM, with one-hour unpaid lunch break. Occasional weekends to meet deadlines/special projects;

EOE

AYW is committed to building a culturally diverse workforce and fostering an environment of respect and inclusiveness amongst all individuals regardless of race, color, religion, national origin, pregnancy or parental status, gender identity or expression, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, military or veteran status, political affiliation, genetic information or physical or mental disability, or any other characteristic as defined and required by state and federal laws. Additionally, we prohibit retaliation against individuals who oppose such discrimination and harassment or who participate in an equal opportunity investigation. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.
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