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Patient Service Representative

4 months ago

Louisville, United States Amerit Consulting Full time

OVERVIEW:


Our client, one of the world’s largest distributors of healthcare systems, medical supplies & Pharmaceutical products, is seeking a Patient Service Representative.


IMPORTANT NOTES:

  • This will be an Onsite Role.
  • LOCATION: 5101 Jeff Commerce Drive Louisville, KY 40219
  • DURATION: 6 months contract with potential of extension
  • WORK SHIFTS: 40 hours a week (Training times-(Mon-Fri) (08:30 AM – 05:00 PM |09:30 AM – 06:00 PM).
  • Candidate must have registered with KY Board of Pharmacy (valid Registration required)


RESPONSIBILITIES:

  • Handle inbound and/or outbound phone calls to/from patients, caregivers, and providers.
  • Provide appropriate customer service and an effortless experience to the caller.
  • Provide accurate information to the caller.
  • Process refills and schedule shipments for patients or providers.
  • Resolve the callers’ needs.
  • Provide appropriate follow-up and next steps for caller.
  • Follow Cover My Meds policies and procedures.
  • Ability to work a flexible work schedule.


QUALIFICATIONS / REQUIREMENTS:

  • Must have High School Diploma OR GED.
  • Candidate must have registered with KY Board of Pharmacy (valid Registration required)
  • Candidate must have 4 years of customer service experience in a Pharmacy/healthcare call center.
  • Excellent interpersonal communication skills
  • Strong problem-solving skills
  • Proficient with Microsoft Office
  • Able to type 35 wpm or greater.


I'd love to talk to you if you think this position is right up your alley, and assure prompt communication, whichever direction. If you are looking for rewarding employment and a company that puts its employees first, we'd like to work with you.



Regards,

Jatin Rattan

Senior Recruiter