Warranty Support Specialist

4 weeks ago

Atlanta, United States Visionaire Partners Full time

Warranty Support Specialist


RESPONSIBILITIES:

  • Review warranty claims based on trend selection or filtered criteria for payment determination; evaluate component test findings and supporting documentation; escalate claims that require Manager review.
  • Provide support to Dealers and Field through tickets submitted via ticketing tools.
  • Provide warranty claim review for dealer consultations to support in ongoing compliance initiatives.
  • Support various Instructor Led Classroom Virtual and In Classroom Training events virtually and at remote Training Centers.
  • Maintain/update data and publications on warranty quality topics for consistency between us (Audit, Warranty) and dealers
  • Assist with Quality Parts Processing administration pertaining to warranty part requested parts
  • Identify opportunities for process improvements within the warranty and audit functions.
  • Collaborate with cross-functional teams to implement enhancements, ensure effective processes as well support cohesiveness, specifically the Audit Compliance Team and Logistics.
  • Exercise prudent warranty costs payment through claim decision-making based on automotive experience (technical) and compliance of warranty policy.
  • Responsible for the proper usage of, awareness of, and compliance with Information Technology security policies.
  • Additional duties as assigned by Warranty Manager and Senior Operations Manager.

This is a 12 month contract with potential to extend. This position is hybrid, you will be in the office 2-3 days a week This is an excellent opportunity to get your foot in the door with a large and growing company Fantastic culture, office, and benefits, including a Wellness Program, 401K Matching Plan, and Tuition reimbursement.


Visionaire Partners offers all full-time W2 contractors a comprehensive benefits package for the contractor, their spouses/domestic partners, and dependents. Options include 401k with up to 4% match, medical, dental, vision, life insurance, short and long term disability, critical illness, hospital indemnity, accident coverage, and both Medical and Dependent Care Flexible Spending Accounts.


REQUIRED SKILLS:

  • 2+ automotive experience, including positions such as Technician, Shop Foreman, Warranty Specialist, Warranty Control Specialist, Warranty Operations Specialist, Warranty Analyst
  • Proficient with PC operations Windows, Adobe and other job related applications
  • Excellent technical knowledge of automobiles
  • Professional, pleasant customer service oriented phone manners
  • Strong problem solving skills
  • Ability to manage multiple tasks simultaneously
  • Organized and statistically oriented
  • Self-motivated work ethic and process improvement mindset
  • Recognizes and responds with precision to quality issues discovered during daily work
  • Customer satisfaction and quality driven mindset
  • Strong verbal and written communication skills, spelling, grammar, and composition skills


Must be authorized to work in the US. Sponsorships are not available.

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