Warranty Claims Specialist
2 days ago
At Dobbs Equipment, we are seeking a highly skilled Warranty Claims Specialist to join our team. As a key member of our organization, you will be responsible for administering the warranty claim process to maximize administrative efficiency and return on warranty claims.
Key Responsibilities:- Develop and implement standardized warranty claim processes for all locations, ensuring compliance with regulatory requirements and company policies.
- Monitor equipment records for extended and special warranties, ensuring timely expiration notifications and submissions.
- Manage and process parts and service warranty claims, including computation of charges for shop work at all locations.
- Collaborate with the Parts Department to ensure seamless warranty administration and customer satisfaction.
- Provide consultation and training to service managers, technicians, and parts personnel on warranty regulations and best practices.
- Ensure compliance with non-returnable service parts policies and communicate regularly with departmental management on warranty status.
- Identify opportunities to maximize customer satisfaction and ensure that customers receive the intended value of the product.
- Maintain accurate records and reports, including warranty logs and monthly reconciliation of warranty credits.
- Associate degree (A.A.) and 3+ years' experience with industrial equipment, such as construction or forestry equipment.
- PC literate, proficient with MS Office, with an emphasis in Excel and Outlook.
- Excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
- Strong analytical and organizational skills, with attention to detail and ability to meet deadlines.
- Ability to read and interpret documents, including safety rules, operating instructions, and procedure manuals.
The work environment at Dobbs Equipment is dynamic and fast-paced, with a focus on customer satisfaction and quality service. As a Warranty Claims Specialist, you will be working in a team-oriented environment, with opportunities for growth and professional development.
We are an Equal Employment Opportunity and Affirmative Action Employer, committed to providing an environment free of discrimination, harassment, and retaliation. We make all employment-related decisions based on an individual's qualifications and job performance.
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