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Technical Support

2 months ago

Phoenix, United States itSynergy Full time
About Us
Phoenix based IT Consulting/Managed Services Provider (MSP)

itSynergy is the market leader in providing technology consulting services to small and medium businesses who have a high reliance on their technology
We exist for one reason and one reason alone - to create positive experiences with technology.

Above all, we're looking for a culture fit
We're extremely honest, don't bring our egos to work, LOVE to laugh and have fun, enjoy the challenge of working together towards a common goal, are good at what we do, and deliver results
Sound like a place where you'd fit right in? We'd love to talk with you.

This is an entry level position that affords the right applicant the ability to surround themselves with some of the top technical talent in the city and learn and grow from some of the best
Are you passionate about technology? Are you the one your family/friends always ask to fix their technology? Are you a great problem solver with tremendous attention to detail? Ready to start your career in the technology consulting business? Let's talk.

Responsibilities
• Triage help desk calls and begin basic troubleshooting and support
• Password resets (Office 365, Active Directory Accounts, VPN, etc…)
• Client email, printer, scanner configuration support and troubleshooting
• Mobile device configuration support and troubleshooting
• Browser configuration support and troubleshooting
• Application installation, support, and troubleshooting with vendor-provided support
• Basic network connectivity support and troubleshooting
• Basic virus and malware cleanup
• Where required, work with team members at customer locations to resolve issues reported in individual tickets, or as a resource on large projects
• Serve as backup for Service Coordinator in the event of the absence of the main Service Coordinator (vacation or illness etc.)

Education
• Associate's Degree, computer science or related field
• High School Diploma (or equivalent)

Requirements
• Ability to meet deadlines and communicate well with both customers and management when delays arise
• Critical thinker with the ability to research, but escalate when appropriate
• Excellent verbal & written communication skills
• Excellent problem solving and troubleshooting skills
• Great attention to detail and ability to follow documentation precisely and consistently
• Excellent Customer Service skills
• Must be able to lift 50 lbs
• Reliable transportation and professional appearance
• Works well in a team
• Works well independently

Compensation
$40K-$50K per year

Position Type
Full-Time

Benefits
Health Insurance - employer pays 80%
Dental, Vision - Employer pays 100%
Short Term & Long Term disability - Employer pays 100%
$50K Life Insurance - Employer pays 100%
401K- Employer matches up to 5%
2 weeks vacation
8 personal days
Continuing Education – Employer pays 100%