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Technical Support Analyst

1 month ago


Phoenix, United States Mondo Full time

Job Title: Technical Support Analyst

Location-Type: On-Site in Phoenix, AZ

Start Date Is: ASAP

Duration: 6 month contract-to-hire

Compensation Range: $25-45/hr W-2 depending upon experience


Job Description:

Under minimal supervision, provides higher level support to field-based analysts assigned to his or her team or designated area, frequently handling non-standard issues, or those for which no resolution has been found. Serves in a Project Facilitator role to assist in the planning and implementation of Group-wide corporate initiatives, develop and analyze new technology deployments and identify different levels of troubleshooting and proactive maintenance. Administers and analyzes information systems operations at an advanced technical level and provides technical direction and recommendations to improve utilization and efficiencies.


Requirements:

  • 10+ years of experience
  • Strong Windows OS troubleshooting experience
  • Active Directory
  • Comfortable in high transaction job
  • Prior experience using ServiceNow for ticketing
  • Prior experience with Microsoft Teams
  • Strong ability to REMOTELY support
  • Be patient, strong customer experience skills