Office Administrator

4 weeks ago

Lake Bluff, United States Evanston Lumber Full time

Evanston Lumber Company is currently looking for an experienced Office Administrator to make an impact on our growing, family-owned company. If you are seeking a challenging role in a fast-paced environment, friendly, self-motivated, and, above all, a team player, we strongly urge you to submit your resume


For over 75 years, Evanston Lumber has been providing the highest-quality building products coupled with the outstanding service our customers deserve. We have built a solid reputation for consistently exceeding our customers’ expectations—a direct result of our emphasis on developing and supporting our talented, hard-working employees. Whether building a home, a community, or a career, Evanston Lumber is dedicated to Helping You Build Better


While no two days will be the same, the primary responsibilities of this full-time position are:


Reception Tasks

• Answer and route incoming calls at a busy phone bank while working with an outside consultant to maintain the company’s telecommunications system.

• Meet and assist walk-in customers of Evanston Lumber

• Answer customer inquiries

• Provide back-up support for our counter salespeople as necessary (POS system training provided).


Administrative Tasks

• Order office supplies, toner/cartridges, reception area supplies, business cards, and more.

• Scan, File, Mail, and UPS various catalogs and brochures.

• Track incoming warehouse shipments and utilize point-of-sale software to inventory received products.

• Assist customers with scheduling product deliveries to their job sites.

• Provide expert knowledge to customers, ensuring orders fit the needs of their project.

• Work with the Marketing Manager to promote Initiatives, including customer appreciation event planning and monthly "lunch-and-learns."

• Assist in maintaining client database and segmenting customers for various marketing campaigns.

• Coordinate ordering of promotional materials, including email promotions and gift deliveries.


The ideal candidate has these qualities:

• Effective communication skills to talk and respond to vendors, contractors, and homeowners.

• Strong computer skills, including Microsoft Office Applications and POS systems.

• Experience in a similar role and/or with the building industry is a plus.

• Bilingual in English/Spanish or English/Polish is a definite plus.

• Ability to prioritize, form objectives, manage time efficiently, and work independently.

• Enjoys a challenge, learns quickly, and can make a difference to the company and to the customer.

• This role serves as the "voice" and "face" of the organization, so we are looking for someone who is friendly, outgoing, and 100% customer-centric, ensuring that the customer's experience with us is rewarding and enjoyable. Must be a team player


Benefits:

• · Hands-on training and support

• · Competitive salary (with opportunities for quick growth and promotion)

• · PPO Health & Dental Insurance

• · Life Insurance

• · Paid Time Off

• · 401(k) Program (including a generous company match).

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