Desktop Support Technician
Found in: Appcast US C2 - 2 weeks ago
Capstone is helping our client hire a Desktop Support Technician to join their staff as a full-time employee. The Desktop Support position is responsible for interacting directly with employees via a ticketing system and calling users back to assist with issues. To be considered, you must be self-motivated, pleasantly assertive, and have high personal ethics. You must be able to develop professional and personal relationships with co-workers and end-users, and you must be a positive and people-oriented person with excellent oral and written English communication skills. Attention to detail is a must.
Direct Hire
Salary: $50-$60k
On-Site in Plano, TX
Summary:
· Install drivers / hardware
· New user set ups (set up new login profiles, printers, shortcuts, mapped drives, etc.)
· Hardware support (desktops, laptops, printers, etc.)
· 1st and 2nd level troubleshooting
· Assist with higher level tasks when needed
Qualifications:
· Intermediate knowledge of networking (wired and wireless)
· Office apps (documents, spreadsheets primarily)
· Desktop Support knowledge within a corporate environment (domains, DNS, etc)
· 1st to 2nd level troubleshooting skills (some issues will require more than basic PC knowledge)
· Great attention to details
· Willing to learn new tasks / skills
· Good written and verbal communication skills
· Pleasant personality and ability to clearly communicate with people.
· Must be able to succeed in a dynamic team environment and be open to overtime when necessary
Benefits Summary
· Health / Dental / Vision Insurance
· Life / Disability Insurance
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