Production Support Specialist
2 weeks ago
Contract: 18-24 months
Hybrid: can sit in Plano, TX - Chicago, IL or Jersey City, NJ
Shifts: rotates every 3 months
Monday-Friday 8:00-5:00pm
Monday-Friday 11:30-8:30pm
- some weekend work if needed
Must Haves:
7+ years application production support experience within large enterprise level environment
Application monitoring experience (ITRS Geneos)
Batch support & processing experience (preferably in Informatica)
SRE background
Experience automating processes for efficiency
Ability to work on new scrips and develop on them
Ability to scale infrastructure as needed
Triage experience
SQL server, Oracle, Informatica
Experience using Autosys for job scheduling.
Day-to-Day
Insight Global is looking for a Level 2 Production Support Technician. This individual should come from a SRE/production support background and have experience with Batch Support Monitoring, automating processes, informatica, UNIX, and oracle. Level 2 support employees proactively monitor production systems and applications for anomalies, performance degradation, and errors. They will use JIRA ticketing system and ITRS Geneos for monitoring. This resource will work on process improvements and suggest enhancements to prevent recurring issues, improve system performance. The resource is expected to be able to interface with key Business partners and liaisons to build business relationships and to assess the business' technology requirements.
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