Production Support Specialist

2 weeks ago


Plano, United States Insight Global Full time

Contract: 18-24 months

Hybrid: can sit in Plano, TX - Chicago, IL or Jersey City, NJ

Shifts: rotates every 3 months

Monday-Friday 8:00-5:00pm

Monday-Friday 11:30-8:30pm

  • some weekend work if needed


Must Haves:

7+ years application production support experience within large enterprise level environment

Application monitoring experience (ITRS Geneos)

Batch support & processing experience (preferably in Informatica)

SRE background

Experience automating processes for efficiency

Ability to work on new scrips and develop on them

Ability to scale infrastructure as needed

Triage experience

SQL server, Oracle, Informatica

Experience using Autosys for job scheduling.


Day-to-Day

Insight Global is looking for a Level 2 Production Support Technician. This individual should come from a SRE/production support background and have experience with Batch Support Monitoring, automating processes, informatica, UNIX, and oracle. Level 2 support employees proactively monitor production systems and applications for anomalies, performance degradation, and errors. They will use JIRA ticketing system and ITRS Geneos for monitoring. This resource will work on process improvements and suggest enhancements to prevent recurring issues, improve system performance. The resource is expected to be able to interface with key Business partners and liaisons to build business relationships and to assess the business' technology requirements.



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