Desktop Support

1 month ago

Plano Texas, United States RealManage Full time
Overview:
CiraConnect provides world-class cloud-based software and on-demand “back-office” shared services (SaaS) for self-managed community associations, professional community association management companies and residential real estate developers servicing the needs of homeowner associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts and large master planned communities. CiraConnect maintains an in-house software development team that places a premium on integrated software solutions and business process automation as tools to enable our employees to better service our clients and increase their job satisfaction.

Responsibilities:
This is not a remote position 

 

The Desktop Support position is responsible for interacting directly with employees via a ticketing system and calling users back to assist with issues.  To be considered you must be self-motivated, pleasantly aggressive, and have high personal ethics. You must be able to develop professional and personal relationships with co-workers and end-users, and you must be a positive and people-oriented person with excellent oral and written English communication skills. Attention to details is a must.

 

·     Install drivers / hardware

·     New user set ups (set up new login profiles, printers, shortcuts, mapped drives, etc.)

·     Hardware support (desktops, laptops, printers, etc.)

·     1st and 2nd level troubleshooting

·     Assist with higher level tasks when needed

Qualifications:
·         2+ years of desktop support experience

·         Intermediate knowledge of networking (wired and wireless)

·         Office apps (documents, spreadsheets primarily)

·         Desktop Support knowledge within a corporate environment (domains, DNS, etc)

·         1st to 2nd level troubleshooting skills (some issues will require more than basic PC knowledge)

·         Great attention to details

·         Willing to learn new tasks / skills

·         Good written AND verbal communication skills

·         Pleasant personality and ability to clearly communicate with people.

·         Must be able to succeed in a dynamic team environment and be open to overtime when necessary

 

This position requires the successful completion of a background investigation and/or drug screen.

 

Pay and Benefits:

$55,000   to $65,000, depending on education and experience.

 

Benefits include:

Medical Insurance

Dental Insurance

Vision Insurance

Life and Disability Insurance

HSA (Required High Deductible Medical Plan to be eligible)

FSA 

Education Reimbursement 

401K matching 

Employee Assistance Program (EAP)

9 paid Holidays

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