IT Helpdesk Support- L1

3 weeks ago

Plano, United States Edge Communications Full time
Job DescriptionJob Description

IT Support Specialist – L1

Reports to: IT Support Supervisor

Location: Plano – In Office

Shift: Monday - Friday; 9pm-6am

 

Company Description

Edge Communications delivers end-to-end technology solutions that transform complex business challenges into streamlined, innovative opportunities. Edge offers a comprehensive suite of IT services. Our approach integrates complex network design, cyber security, procurement, deployment, and management, enabling our clients to focus on their core business operations rather than their technology infrastructure.

At the heart of our mission is a commitment to empowering customers with the tools and services necessary to deliver exceptional experiences to their clients. By combining our expertise in network and data security, sophisticated network operations, and cloud-based communications, Edge provides intelligent, proactive technology strategies that are adaptable, reliable, and accountable. With a foundation built on passion, integrity, and unity, Edge Communications is a leading partner in business technology services.

 

 

Position Description

Provide Tier 1 IT desktop support and hospitality-related third-party vendor platform support to Edge’s commercial customers.

 

Primary Responsibilities:

  • Serve as the first contact with customers who need technical assistance.

· Remotely assist users with desktop, server, printer, and other connected device troubleshooting.

· Perform troubleshooting and issue resolution for shared resource access, hardware, and software configurations.

· Perform OS and other software and firmware updates and patch management.

· First-level identification and escalation of major incidents using the approved IT escalation processes.

· Document all work performed through a support ticketing system and effectively track and route incidents to the appropriate teams within IT.

· Perform network administration functions, user account permissions, and Active Directory changes.

· Follow up with clients to ensure resolution is complete and satisfactory.

 

Other Responsibilities

· Assist in creating knowledgebase articles, checklists, and FAQs.

· Willingness to learn industry-specific and proprietary management systems.

· Flexibility and willingness to work holidays, longer hours on a case-by-case basis, and other shifts as required.

· Accommodate occasional shift changes based on coverage requirements and special events.

 

Required Skills & Experience

· 2-3 years of IT customer support experience.

· Knowledge of Windows desktop and server operating systems.

· Knowledge of 0365, Active Directory, and Exchange.

· Familiarity supporting (not engineering) TCP/IP, cables, IP phones, workstation connectivity, printer connectivity, and Active Directory administration.

· Preferred familiarity with hospitality platforms such as Property Management Systems (PMS); Point of Sale (POS); Revenue Management; key card systems, Building Management, HotSOS, Saflok, InnComm, etc.

· Strong customer service and problem-solving skills including the ability to provide diligent, prompt, and courteous responses to users’ questions or issues.

 

 

Benefits

Edge Communications recognizes and appreciates our team members' hard work and dedication. We offer a competitive compensation package, including a comprehensive suite of health benefits such as medical, dental, and vision coverage. We are committed to fostering your professional development and paving the way for your future advancement within the company. Our aim is to cultivate an optimal work environment where learning and growth are integral to our shared journey. We emphasize a team-oriented atmosphere that promotes collaboration and innovation, ensuring every employee has the opportunity to play a pivotal role in shaping our processes, strategic decisions, and organizational culture.

Company DescriptionCompany Description

Edge is a provider of integrated, managed voice and data technology systems and services for small/medium businesses and enterprises.Company DescriptionCompany Description\r
\r
Edge is a provider of integrated, managed voice and data technology systems and services for small/medium businesses and enterprises.

  • Helpdesk Technician

    4 hours ago

    Plano, United States Genesis10 Full time

    Genesis10 is seeking a Helpdesk Technician for our client in the Data Center Industry. This is a 6+ month Contract to Hire opportunity. In this position you will need to work on site 5 days per week. Location Plano, TX 75074 SUMMARY: The Helpdesk Technician will support IT business and enterprise operations teams in multiple US time zones. The Helpdesk...

  • IT Support Specialist- L1

    1 month ago

    Plano, United States Edge Communications Full time

    Job DescriptionJob DescriptionIT Support Specialist – L1Reports to: IT Support SupervisorLocation: Plano – In Office Company DescriptionEdge Communications delivers end-to-end technology solutions that transform complex business challenges into streamlined, innovative opportunities. Edge offers a comprehensive suite of IT services. Our approach...

  • Unix L1/L2 Administrator

    1 week ago

    Plano, United States Diverse Lynx Full time

    Job Description:Role: Unix L1/L2 AdministratorLocation: Plano TX (Day One Onsite, 3 Days Onsite Per Week)Hiring Mode: Contract / Full Time Summary: The Unix L1/L2 Administrator is responsible for the installation, configuration, and maintenance of Unix systems. This includes managing user accounts, file systems, and network services. The L3 Administrator...

  • Unix L1/L2 Administrator

    1 week ago

    Plano, United States HMG America Full time

    HMG America LLC is the best Business Solutions focused Information Technology Company with IT consulting and services, software and web development, staff augmentation and other professional services. One of our direct clients is looking for Unix L1/L2 Administrator in Plano TX. Below is the detailed job description. Title: Unix L1/L2 Administrator...

  • IT Support Specialist- L1

    1 month ago

    Plano, United States Edge Communications Full time

    Job DescriptionJob DescriptionIT Support Specialist – L1Reports to: IT Support SupervisorLocation: Plano – In OfficeShift: Monday - Friday; 12pm- 9pm Company DescriptionEdge Communications delivers end-to-end technology solutions that transform complex business challenges into streamlined, innovative opportunities. Edge offers a comprehensive suite of...

  • Unix L1/L2 Administrator

    3 days ago

    Plano, United States Visionary Innovative Technology Solutions LLC Full time

    Job Title: Unix Administrator Location: Plan, TX- Onsite from day one Duration: 6+ Month 24/7 rotational shift (Shift 1 (8 AM – 5 PM), Shift 2 (4 PM – 1 AM), Shift 3 (12 AM – 9 AM)) Job Description: The Unix L1/L2 Administrator is responsible for the installation, configuration, and maintenance of Unix systems. This includes managing user accounts,...

  • Unix L1/L2 Administrator

    1 week ago

    Plano, United States Visionary Innovative Technology Solutions LLC Full time

    Job Title: Unix Administrator Location: Plan, TX- Onsite from day one Duration: 6+ Month 24/7 rotational shift (Shift 1 (8 AM 5 PM), Shift 2 (4 PM 1 AM), Shift 3 (12 AM 9 AM)) Job Description: The Unix L1/L2 Administrator is responsible for the installation, configuration, and maintenance of Unix systems. This includes managing user accounts, file systems,...

  • Unix L1/L2 Administrator

    1 week ago

    Plano, United States Visionary Innovative Technology Solutions LLC Full time

    Job Title: Unix AdministratorLocation: Plan, TX- Onsite from day oneDuration: 6+ Month24/7 rotational shift (Shift 1 (8 AM – 5 PM), Shift 2 (4 PM – 1 AM), Shift 3 (12 AM – 9 AM))Job Description:The Unix L1/L2 Administrator is responsible for the installation, configuration, and maintenance of Unix systems. This includes managing user accounts, file...

  • Unix L1/L2 Administrator

    1 week ago

    Plano, United States Visionary Innovative Technology Solutions LLC Full time

    Job Title: Unix AdministratorLocation: Plan, TX- Onsite from day oneDuration: 6+ Month24/7 rotational shift (Shift 1 (8 AM – 5 PM), Shift 2 (4 PM – 1 AM), Shift 3 (12 AM – 9 AM))Job Description:The Unix L1/L2 Administrator is responsible for the installation, configuration, and maintenance of Unix systems. This includes managing user accounts, file...

  • Unix L1/L2 Administrator

    3 days ago

    Plano, United States ApTask Full time

    About Client:Client is an information technology and business process outsourcing company. It provides a range of IT services and solutions to clients worldwide, including application development and maintenance, digital transformation, cloud services, automation and artificial intelligence, enterprise solutions, and quality assurance and testing.The company...

  • Sybase DBA Apigee with Production Support

    1 week ago

    Plano, United States Teamware Solutions Full time

    Role: Sybase ASE DBA24/7 rotational shift Plano TX- onsiteProduction Support Exp.Sybase ASEL1/L2/L3 Support Summary:The Level L1/2 Sybase Administrator is a senior-level position responsible for the design, implementation, and management of databases. This role involves overseeing the database infrastructure, ensuring high availability, performance, and...

  • RN Weekends Supervisor

    1 month ago

    Plano, United States Accel at Willow Bend Full time

    Accel at Willow Bend - RN Weekends SupervisorAccel at Willow BendPlano, TX Accel at Willow Bend in Plano, TX has opportunities for RN Weekends to join our team!  A rewarding career is waiting for you at a great facility that specializes in long-term and rehabilitative care!  If you are a Registered Nurse (RN) with skilled nursing supervisory...

  • Appian Infrastructure Support

    1 month ago

    Plano, United States Mergen IT Full time

    Your future duties and responsibilities In this role you will act as a key participant in application analysis; development maintenance and production support. Also will be involved in the initiative in an Appian development projectRequired qualifications to be successful in this role• Very in-depth Orchestration/Workflow tool Knowledge (TIBCO Appian ...

  • Appian Infrastructure Support

    1 month ago

    Plano, Texas, United States Mergen IT Full time

    Your future duties and responsibilities In this role you will act as a key participant in application analysis; development maintenance and production support. Also will be involved in the initiative in an Appian development projectRequired qualifications to be successful in this role Very in-depth Orchestration/Workflow tool Knowledge (TIBCO Appian or any...

  • Sybase DBA

    6 days ago

    Plano, United States Lorven Technologies Full time

    Hi , Our client is looking for Sybase DBA – Plano, TX (Onsite) below are the detailed requirements. Kindly share me your Updated Resume with Best Reachable Number Job Role: Sybase DBA Location: Plano, TX ( Onsite & Rotational ) Duration: Long Term Note: 24/7 rotational shift (Shift 1 (8 AM – 5 PM), Shift 2 (4 PM – 1...

  • Certified Nursing Assistant

    6 days ago

    Plano, United States Accel at Willow Bend Full time

    Accel at Willow Bend - Certified Nursing Assistant (CNA) Accel at Willow Bend Plano, TX   Accel at Willow Bend in Plano, TX has opportunities for Certified Nursing Assistant (CNA) to join our team!  A rewarding career is waiting for you at a great facility that specializes in long-term and rehabilitative care!    As the Certified Nursing Assistant...

  • Desktop Support Technician

    1 month ago

    Plano, United States Capstone IT Staffing Full time

    Capstone is helping our client hire a Desktop Support Technician to join their staff as a full-time employee. The Desktop Support position is responsible for interacting directly with employees via a ticketing system and calling users back to assist with issues. To be considered, you must be self-motivated, pleasantly assertive, and have high personal...

  • Desktop Support Technician

    1 month ago

    Plano, United States Capstone IT Staffing Full time

    Capstone is helping our client hire a Desktop Support Technician to join their staff as a full-time employee. The Desktop Support position is responsible for interacting directly with employees via a ticketing system and calling users back to assist with issues. To be considered, you must be self-motivated, pleasantly assertive, and have high personal...

  • Desktop Support Technician

    1 month ago

    Plano, United States Capstone IT Staffing Full time

    Capstone is helping our client hire a Desktop Support Technician to join their staff as a full-time employee. The Desktop Support position is responsible for interacting directly with employees via a ticketing system and calling users back to assist with issues. To be considered, you must be self-motivated, pleasantly assertive, and have high personal...

  • Product Owner

    1 week ago

    Plano, United States Cognizant Technology Solutions Full time

    Product Owner/Senior Consultant, Cognizant Consulting Manufacturing, Logistics, Energy and Utilities (MLEU) Location – Plano , TX ABOUT US Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps...