Current jobs related to MSP Help Desk/Service Desk Support - Plano - Axxys Technologies

  • MSP Help Desk/Service Desk Support

    4 months ago

    Plano, United States Axxys Technologies, Inc. Full time

    Job DescriptionJob DescriptionAxxys Technologies, Inc. is a leading information services provider, and we are currently seeking a highly motivated MSP Help Desk/Service Desk Support - L2 to join our team. You will be part of a group that prides itself on delivering the best IT services and solutions to our clients. As a member of our team, you will have the...

  • MSP Help Desk/Service Desk Support Specialist

    2 weeks ago

    Plano, Texas, United States Axxys Technologies, Inc. Full time

    About Axxys Technologies, Inc.Axxys Technologies, Inc. is a leading information services provider, and we are currently seeking a highly motivated MSP Help Desk/Service Desk Support - L2 to join our team.Job SummaryWe are looking for a skilled and experienced Technical Support Specialist to provide top-notch technical support to our clients. As a member of...

  • Help Desk Support Specialist

    2 days ago

    Plano, Texas, United States Apex Systems Full time

    Job Title: Help Desk TechnicianJob Summary:We are seeking a skilled Help Desk Technician to join our team at Apex Systems. As a Help Desk Technician, you will be responsible for providing technical support and assistance to our clients and internal teams.Key Responsibilities:Provide level 1 technical support and troubleshooting for hardware, software, and...

  • Service Desk/Help Desk

    3 months ago

    Plano, United States She Recruits, LLC Full time

    Job Title: Service/Help Desk Location: Plano, TX areaSalary: 65k-80k Service Desk is the first communication clients have for obtaining technical support. The Service Desk Engineer (SDE) is responsible for providing reactive remote support for clients that rely on IT to perform their jobs. SDEs must quickly respond and resolve varying Desktop, Network and...

  • Help Desk Support Specialist

    1 month ago

    Plano, United States The Intersect Group Full time

    Job Title: Help Desk Support SpecialistAbout Us: The Intersect Group is seeking a skilled Helpdesk Support Specialist for one of our clients in Plano, TX. The Help Desk Support Specialist will provide exceptional support to the client's CEO and the CEO's Executive Assistant. This role requires a deep understanding of Apple/Mac products and the ability to...

  • Help Desk Support Specialist

    1 month ago

    Plano, United States The Intersect Group Full time

    Job Title: Help Desk Support SpecialistAbout Us: The Intersect Group is seeking a skilled Helpdesk Support Specialist for one of our clients in Plano, TX. The Help Desk Support Specialist will provide exceptional support to the client's CEO and the CEO's Executive Assistant. This role requires a deep understanding of Apple/Mac products and the ability to...

  • Help Desk Technician

    15 hours ago

    Plano, United States Pape-Dawson Engineers Full time

    Overview: The Help Desk Technician is responsible for assisting employees with technical issues related to computer systems, hardware, software, and related technologies. This role involves efficiently troubleshooting problems both remotely and in person, while providing clear and effective guidance to users. #LI-SE1 Responsibilities: Diagnose and resolve...

  • Help Desk Manager

    2 weeks ago

    Plano, Texas, United States RealManage Full time

    About the RoleWe are seeking an experienced Help Desk Manager to lead and develop our support team, ensuring high levels of customer satisfaction and efficient operation of our help desk.Key ResponsibilitiesLead, mentor, and develop the support team, fostering a positive and collaborative work environment.Conduct regular performance evaluations, provide...

  • Service Desk Technician

    6 days ago

    Plano, Texas, United States She Recruits, LLC Full time

    Job Title: Service Desk/Help DeskLocation: Plano, TX areaSalary: $65k-$80kThe Service Desk/Help Desk is the primary point of contact for clients seeking technical support. As a Service Desk/Help Desk Engineer, you will be responsible for providing reactive remote support to clients, ensuring their IT systems are running smoothly and efficiently.Key...

  • Service Desk Support Specialist

    5 days ago

    Plano, Texas, United States CornerStone Technology Talent Services Full time

    Service Desk Analyst ICornerStone Technology Talent Services is seeking a highly motivated and detail-oriented Service Desk Analyst I to provide exceptional customer service and technical support to our clients. As the initial point of contact for all Technology Services support, the Service Desk Analyst I will play a crucial role in diagnosing and resolving...

  • Service Desk Support Specialist

    3 days ago

    Plano, Texas, United States Regional Management Corp. Full time

    Job SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at Regional Management Corp. As a Service Desk Analyst, you will be responsible for providing technical support and resolving problems to end-users in a call center environment.Key ResponsibilitiesProvide high-quality technical support and resolve problems to end-users via...

  • Service Desk Support Specialist

    1 week ago

    Plano, Texas, United States Regional Management Corp. Full time

    Job SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at Regional Management Corp. As a Service Desk Analyst, you will be responsible for providing top-notch technical support to our customers, resolving complex technical issues, and ensuring a seamless user experience.Key ResponsibilitiesProvide Level 1 and Level 2 technical...

  • Service Desk Support Specialist

    1 day ago

    Plano, Texas, United States CornerStone Technology Talent Services Full time

    Service Desk Analyst ICornerStone Technology Talent Services is seeking a highly motivated and detail-oriented Service Desk Analyst I to join our team in a dynamic technology support role. This position is ideal for a candidate who excels in providing exceptional customer service and has a solid foundation in technology support.Key Responsibilities:Initial...

  • IT Service Desk Analyst

    2 months ago

    Plano, United States Atlantic Aviation Full time

    Job DescriptionJob DescriptionIT Service Desk Analyst (Tier 1) is Generalist Support Technician that provides intake, triage, and first level support of all contact requests from end users, using our ServiceNow ticketing system. The IT Service Desk supports a vast amount of different technologies and products across the companies we support. IT Service Desk...

  • Service Desk Specialist

    5 days ago

    Plano, Texas, United States Insight Global Full time

    Job DescriptionThis large municipality is seeking an experienced Service Desk Specialist to join their team. As a Level 2 Support Technician, you will be responsible for providing technical support to internal employees via phone, email, and in-person. You will troubleshoot issues, draft tickets, and escalate complex problems to senior technicians.Key...

  • Service Desk Support Specialist

    3 months ago

    Plano, United States Business Centric Technology Full time

    Job DescriptionJob DescriptionBCT is seeking an IT Support Specialist for a contract to hire opportunity with an industry leader in Plano, TX. This person will provide essential tech support for hardware, software, and networking. We welcome both experienced professionals and recent graduates with a passion for IT. Seeking someone with strong problem-solving...

  • Service Desk Specialist

    3 days ago

    Plano, United States CornerStone Technology Talent Services Full time

    Service Desk Analyst I - Plano, TXCornerStone Technology Staffing Services is seeking a highly motivated and detail-oriented Service Desk Analyst I to join our client's team in Plano, TX. This role is ideal for a candidate who excels in providing exceptional customer service and has a solid foundation in technology support. As the initial point of contact...

  • Service Desk Specialist

    1 month ago

    Plano, United States CornerStone Technology Talent Services Full time

    Service Desk Analyst I – Plano, TXCornerStone Technology Staffing Services is seeking a highly motivated and detail-oriented Service Desk Analyst I to join our client’s team in Plano, TX. This role is ideal for a candidate who excels in providing exceptional customer service and has a solid foundation in technology support. As the initial point of...

  • Service Desk Specialist

    1 month ago

    Plano, United States CornerStone Technology Talent Services Full time

    Service Desk Analyst I – Plano, TXCornerStone Technology Staffing Services is seeking a highly motivated and detail-oriented Service Desk Analyst I to join our client’s team in Plano, TX. This role is ideal for a candidate who excels in providing exceptional customer service and has a solid foundation in technology support. As the initial point of...

  • Service Desk Specialist

    3 days ago

    plano, United States CornerStone Technology Talent Services Full time

    Service Desk Analyst I – Plano, TXCornerStone Technology Staffing Services is seeking a highly motivated and detail-oriented Service Desk Analyst I to join our client’s team in Plano, TX. This role is ideal for a candidate who excels in providing exceptional customer service and has a solid foundation in technology support. As the initial point of...

MSP Help Desk/Service Desk Support

5 months ago

Plano, United States Axxys Technologies Full time
Axxys Technologies, Inc. is a leading information services provider, and we are currently seeking a highly motivated MSP Help Desk/Service Desk Support - L2 to join our team. You will be part of a group that prides itself on delivering the best IT services and solutions to our clients. As a member of our team, you will have the opportunity to work with some of the best minds in the industry and help ensure our clients' success.

Our company philosophy is focused on the clients' vision, and we believe that technology is only part of the solution to business problems. We work with our clients to gain knowledge of their business goals and needs, and then provide custom solutions to meet those needs. If you are interested in being part of a team that values client satisfaction and collaboration, then we want to hear from you.

Responsibilities

  • Provide technical support to our clients through phone, email, and remote support tools
  • Troubleshoot software, hardware, and network issues, and document these issues and resolutions in our ticketing system
  • Install, configure, and maintain software, hardware, and peripherals as required
  • Collaborate with clients, colleagues, and partners to ensure prompt resolution of issues
  • Monitor systems and alert clients of potential issues or outages
  • Escalate complex issues to senior engineers as required
  • Provide timely updates to clients regarding ticket status and resolution

Requirements

  • At least 2 years of experience in a help desk or service desk support role
  • Good understanding of Windows Server Administration and Active Directory
  • Strong knowledge of IT security principles and best practices
  • Familiarity with desktop platforms, including Windows, iOS, and Android
  • Experience with G-Suite and Office 365
  • Good understanding of network topologies, protocols, and architecture
  • Experience with ITSM tools, such as Kaseya/ConnectWise

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Retirement Plan (401k, IRA)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development