Technical Support Specialist

2 days ago


Atlanta, United States ZBS POS Full time

At Zhao Business Solution (ZBS) our mission is to provide cutting-edge payment technology to the hospitality and retail industry. Founded in Atlanta, GA in 2010, ZBS has grown to be a leading provider of merchant services, credit card processing services, and cloud-based point of sale technology. ZBS is also a direct sales office for Fiserv - the leading global provider of merchant services.

A POS Specialist is responsible for helping new merchants realize and customize their POS system to efficiently run their business. He/She is a technician who helps new merchants to implement menu, software configuration, hardware installation & POS basic training.

Essential Duties and Responsibilities

  • Client menu implementation.
  • Provide clients POS foundation training.
  • Familiar with products and services thoroughly to perform system configuration.
  • Ensure customer satisfaction by providing professional customer service.
  • Manage multiple tasks and work in a team environment.
  • Update CRM with inquiries and resolutions.

Qualifications

  • Must be fluent in English and Chinese
  • Restaurant and/or customer service experience is a plus.
  • Possess strong communication skills and have a positive attitude.
  • Have the ability to multitask, prioritize, and manage time effectively.

Experience:

  • Customer service: 1 year (Preferred)
  • Restaurant working experience: 1 year (Preferred)

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • PTO
  • 401K


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