Provider Scheduling Consultant

4 weeks ago

Atlanta, United States Rose International Full time

Minimum two (2) years building/maintaining schedules utilizing a software application OR three (3) years of experience in providing direct technical support; OR two (2) years coordinating systems or projects

Specific Systems Knowledge Required: HealthConnect

Specific Systems Knowledge Preferred: UKG EZCall or similar scheduling platform

Expected Shift: 8 AM - 5PM MST M-F

Top Three things Worker will be doing:

1. Builds and maintains Provider Epic Templates.

2. Create, coordinate, and maintain schedules for department services and clinicians.

3. Process requests for time off, schedule changes and extra clinics from Providers. Triage, dispatch, record, and file information based on staffing levels, call and ambulatory patient schedules.

Top Three Skillsets needed:

1. Excellent problem-solving skills.

2. Applied use of analytical skills including data analysis.

3. Ability to convey or exchange complex information including understanding statements of operations and procedural routines.

4. Ability to communicate with internal customers at all levels of an organization.

Job Summary:

Responsible for creating, building, and maintaining accurate clinician and department calendars and schedule templates utilizing analytical reports. Collaborates regularly with Department Leaders to ensure there is an adequate number of appointments activated to meet demand. Assures compliance with scheduling policies and procedures, through first line problem solving for access issues, which includes research and investigation, interpretation and resolution, or escalation as appropriate. Delivers high quality service to patients and clinicians. This would also include interface with payroll data and FTE Management within our current and future payroll systems. This role acts in collaboration with local teams as a consultant with rule build and access management.

Essential Responsibilities:

Create, coordinate, and maintain schedules for department services and clinicians.

Create schedules to meet established criteria and standards for member access, which includes the distribution of resources across the week, the arrangement of appointments throughout the day and the determination of the percentage of appointment types in each clinicians schedule. Create and build schedules for all clinicians in multiple ambulatory departments and services.

Adheres to minimum staffing levels, and policies and procedures to ensure standards are met for resource utilization.

Follow policy and procedures and employ knowledge of staffing needs and staff availability to manipulate and maintain schedules.

Track and report on Clinician schedule changes that impact appointment supply.

Builds and maintains Provider Epic Templates.

Ensures integrity and completeness of data and healthcare scheduling workflow. Manages data practices, database and information systems as well as guidelines, dictionaries, registries and/or services.

Responsible for system configuration, build, validation, and ongoing support of assigned department applications.

Configures and maintains scheduling rules utilizing rule templates built within Lightning Bolt.

Reports bugs, downtime, enhancement requests and configuration requests to the Northwest Corporate Development Systems Management Team.

Manages provider payroll timely, accurately and within established guidelines.

Accurately reports all direct & indirect physician hours via the regional payroll system.

Coordinate ambulatory schedules with other clinical responsibilities. Answer questions and reconcile differences regarding clinic schedules, call duties, medical department policies and NWP. Research and provide answers and/or refer to appropriate Responsible party.

Process requests for time off, schedule changes and extra clinics from Providers. Triage, dispatch, record, and file information based on staffing levels, call and ambulatory patient schedules.

Maintain a variety of records for decision-making and/or historical purposes. Identify trends by tracking data.

Refer problems to the appropriate decision-maker and/or make recommendations for problem resolution.

Monitor and ensure compliance of appointment utilization and classification. Report noncompliance to appropriate supervisor or department head.

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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