Customer Service Representative II

2 months ago


Ashburn, United States Tech Providers Inc. Full time
Position:-  Customer Service Representative II
Location:- Ashburn, VA 20147 (Onsite)
Duration:- 06+ Months Contract

Required Skills:       
  • CUSTOMER SERVICE REPRESENTATIVE
  • SALES EXPERIENCE
  • CUSTOMER SERVICE
  • EXCELLENT CUSTOMER SERVICE SKILLS
  • DETAIL-ORIENTED

Position Description:
Enter and check orders
Handle customer phone calls and emails

Handle quotes and issues and update RMA’s

Post sales and quotes follow up
Run reports as assigned

Manage accounts and relationships within a territory with designated Regional Manager to increase sales growth and revenue

Engage daily with Regional Manager to prioritize and plan workflow, tasks, and activities

Update relevant customer, account, and opportunity information through various databases

Perform customer needs analysis and recommends options based on those needs

Support ISO quality system, quality policy and continuous improvement efforts

Understand competitive landscape and accurately communicates company differentiators and value

Responsible for helping train new employees as assigned by supervisor

Responsible for contributing to a positive and productive work environment

Other Duties as assigned.
 
Skills:
1-3 years of experience
Minimum of 1 year sales experience preferred
Excellent communication skills, both written and verbal Excellent customer service skills
Excellent organizational, analytical and interpersonal skills Detail-oriented
Ability to work and multi-task in a fast paced environment
Previous customer service or technical experience preferred.
 
Education:
Associates or equivalent experience

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