Customer Service Representative II
2 months ago
Location:- Ashburn, VA 20147 (Onsite)
Duration:- 06+ Months Contract
Required Skills:
- CUSTOMER SERVICE REPRESENTATIVE
- SALES EXPERIENCE
- CUSTOMER SERVICE
- EXCELLENT CUSTOMER SERVICE SKILLS
- DETAIL-ORIENTED
Position Description:
Enter and check orders
Handle customer phone calls and emails
Handle quotes and issues and update RMA’s
Post sales and quotes follow up
Run reports as assigned
Manage accounts and relationships within a territory with designated Regional Manager to increase sales growth and revenue
Engage daily with Regional Manager to prioritize and plan workflow, tasks, and activities
Update relevant customer, account, and opportunity information through various databases
Perform customer needs analysis and recommends options based on those needs
Support ISO quality system, quality policy and continuous improvement efforts
Understand competitive landscape and accurately communicates company differentiators and value
Responsible for helping train new employees as assigned by supervisor
Responsible for contributing to a positive and productive work environment
Other Duties as assigned.
Skills:
1-3 years of experience
Minimum of 1 year sales experience preferred
Excellent communication skills, both written and verbal Excellent customer service skills
Excellent organizational, analytical and interpersonal skills Detail-oriented
Ability to work and multi-task in a fast paced environment
Previous customer service or technical experience preferred.
Education:
Associates or equivalent experience
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