Customer Service Representative II
4 weeks ago
Job Summary:
We are seeking a highly skilled Customer Service Representative II to join our team at HonorVet Technologies. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
Enter and check orders
Handle customer phone calls and emails
Handle quotes and issues and update RMA's
Post sales and quotes follow up
Run reports as assigned
Manage accounts and relationships within a territory with designated Regional Manager to increase sales growth and revenue
Engage daily with Regional Manager to prioritize and plan work flow, tasks and activities
Update relevant customer, account, and opportunity information through various databases
Perform customer needs analysis and recommends options based on those needs
Support ISO quality system, quality policy and continuous improvement efforts
Understand competitive landscape and accurately communicates company differentiators and value
Responsible for helping train new employees as assigned by supervisor
Responsible for contributing to a positive and productive work environment
Requirements:
1-3 years of experience
Minimum of 1 year sales experience preferred
Excellent communication skills, both written and verbal
Excellent customer service skills
Excellent organizational, analytical, and interpersonal skills
Detail-oriented
Ability to work and multi-task in a fast-paced environment
Education:
Associates or equivalent experience
Skills:
Customer Service
Sales
Communication
Organization
Analytical
Interpersonal
Detail-oriented
Work Environment:
Fast-paced environment
Multi-tasking
Customer service
Sales
Additional Information:
Quality system
Retail sales
ISO
Workflow
Manage accounts
Excellent written and verbal communication skills
Customer service oriented
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