Customer Experience Specialist

7 days ago


Portage, Michigan, United States Michaels Stores Full time

**About the Role**

As a Customer Experience Specialist, you will be responsible for delivering exceptional customer experiences, driving sales growth, and maintaining a high level of store appearance.

Key Responsibilities:

  • Customer Engagement: Build strong relationships with customers, understand their needs, and provide personalized solutions.
  • Sales Performance: Meet or exceed sales targets by effectively merchandising products, identifying upselling opportunities, and implementing promotions.
  • Store Presentation: Maintain a clean, organized, and visually appealing store environment, adhering to company standards.
  • Team Support: Collaborate with colleagues to achieve store goals, share knowledge, and support each other's success.
  • Continuous Improvement: Participate in ongoing training and development programs to enhance skills and stay up-to-date on industry trends.

Requirements:

  • 1+ year of retail or customer-facing experience preferred.
  • Strong communication and interpersonal skills.
  • Ability to work a flexible schedule, including evenings and weekends.
  • Familiarity with POS systems and inventory management software a plus.

What We Offer:

  • A competitive salary of $12.50 - $15.00 per hour, based on experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • Ongoing training and development opportunities.
  • A fun and dynamic work environment.


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