Global Medical Device Support Expert

1 day ago


Portage, Michigan, United States iMPact Business Group Full time

iMPact Business Group is seeking an experienced Customer Service Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional support to our clients in the medical device industry.

Salary: $70,000 - $90,000 per year based on experience and performance.

Job Overview:

We are a leading staffing agency specializing in professional-level staffing solutions. Our goal is to deliver best-in-class results while reducing costs associated with staffing initiatives.

Responsibilities:

  • Provide technical support and troubleshooting assistance to clients via phone, email, and other communication channels.
  • Collaborate with cross-functional teams to identify and resolve technical issues related to products and services.
  • Document and track technical issues using Salesforce.
  • Develop and deliver customer training programs.
  • Analyze and report on technical trends and areas for improvement.

Requirements:

  • Minimum 2 years of experience in technical customer support or a related field.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Familiarity with Salesforce and other CRM systems.

What We Offer:

  • Competitive salary and bonus structure.
  • Comprehensive health insurance package.
  • Flexible schedule options.
  • Tuition reimbursement program.
  • Professional development opportunities.


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