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Desktop Support Technician

2 months ago

Trenton, United States Rose International Full time

•** Only Qualified Desktop Support Candidates currently located near the Trenton, NJ area will be considered due to the position requiring 100% onsite presence***

Desktop Support Technician will respond to help desk tickets and works with vendor support contacts to resolve technical problems with desktop computing equipment and software.

Required Skills:

Experience providing hardware/software support to end users 1 Years

Experience installing hardware and software on workstations 1 Years

Experience installing hardware and software on servers 1 Years

Experience in Windows environment 1 Years

Experience providing Telephone Support to users 1 Years

Desired Skills:

Experience in maintenance or installation of basic application and support (i.e. password reset; user management 1 Years

Knowledge of MS Office Suite, TEAMS, SharePoint 1 Years

Knowledge of Service Now- - 1 Years

Preferred Qualifications:

PC/laptop break/fix

HW/SW installation and configuration

Scripting (i.e., PERL, SHELL)

Responsibilities:

The Desktop Support Technician supports in-house teams

Responds in person to helpdesk tickets

Works with vendor support contacts to resolve technical problems with desktop computing equipment and software

Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems

Builds and configure new user workstation equipment set (PC, desktop image, phone, peripherals, software, user accounts)

Troubleshoots basic network, software, and printing problems

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).