Business IT Support Specialist
4 weeks ago
We are seeking a highly skilled and experienced Business IT Support Technician to join our team at Tech One Solutions. As a key member of our IT services team, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.
Key Responsibilities:
- Design, configure, troubleshoot, and support Windows Servers and Desktops, small business networks, and related infrastructure.
- Administer and design cybersecurity solutions to protect our clients' systems and data.
- Configure and manage Azure services to meet our clients' cloud computing needs.
- Set up and manage Microsoft 365 services for our clients.
- Upgrade and migrate on-premises systems and software to ensure seamless transitions.
- Provide expert advice and assistance to clients to optimize their use of technology.
- Work collaboratively with our team to identify and implement process improvements.
Requirements:
- 2+ years of experience supporting small business IT users and environments.
- Excellent work ethic, attention to detail, and analytical problem-solving skills.
- Strong written and spoken English proficiency and ability to communicate effectively.
- A positive attitude, professional appearance, and ability to build rapport with clients.
- Clean, reliable vehicle for on-site visits.
Assets:
- Knowledge and experience designing, creating, and troubleshooting small business IT environments.
- Experience with Active Directory, DHCP, DNS, Group Policy, PowerShell, and the Windows Server OS stack.
- Experience with Microsoft 365, including troubleshooting, setup, and migration.
- Experience with Microsoft's cloud offerings, including Azure.
- Experience designing and troubleshooting networks, including VLANs and wireless.
- Managed Services experience.
Our Benefits:
- Competitive starting wage (up to $60,500 depending on experience and skillset) with frequent reviews and opportunities for increase.
- Retirement Plan with a generous company contribution.
- Paid Time Off, including Vacation, Holidays, and Sick/Personal time.
- Mileage reimbursement for business use of your personal vehicle.
- Company-provided tools and equipment.
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