Business IT Support Specialist

4 weeks ago


Trenton, New Jersey, United States Tech One Solutions Full time
Job Title: Business IT Support Technician

We are seeking a highly skilled and experienced Business IT Support Technician to join our team at Tech One Solutions. As a key member of our IT services team, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities:

  • Design, configure, troubleshoot, and support Windows Servers and Desktops, small business networks, and related infrastructure.
  • Administer and design cybersecurity solutions to protect our clients' systems and data.
  • Configure and manage Azure services to meet our clients' cloud computing needs.
  • Set up and manage Microsoft 365 services for our clients.
  • Upgrade and migrate on-premises systems and software to ensure seamless transitions.
  • Provide expert advice and assistance to clients to optimize their use of technology.
  • Work collaboratively with our team to identify and implement process improvements.

Requirements:

  • 2+ years of experience supporting small business IT users and environments.
  • Excellent work ethic, attention to detail, and analytical problem-solving skills.
  • Strong written and spoken English proficiency and ability to communicate effectively.
  • A positive attitude, professional appearance, and ability to build rapport with clients.
  • Clean, reliable vehicle for on-site visits.

Assets:

  • Knowledge and experience designing, creating, and troubleshooting small business IT environments.
  • Experience with Active Directory, DHCP, DNS, Group Policy, PowerShell, and the Windows Server OS stack.
  • Experience with Microsoft 365, including troubleshooting, setup, and migration.
  • Experience with Microsoft's cloud offerings, including Azure.
  • Experience designing and troubleshooting networks, including VLANs and wireless.
  • Managed Services experience.

Our Benefits:

  • Competitive starting wage (up to $60,500 depending on experience and skillset) with frequent reviews and opportunities for increase.
  • Retirement Plan with a generous company contribution.
  • Paid Time Off, including Vacation, Holidays, and Sick/Personal time.
  • Mileage reimbursement for business use of your personal vehicle.
  • Company-provided tools and equipment.

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