IT Support Specialist

3 days ago

Trenton, New Jersey, United States Sagility LLC. Full time
Job Title: PC / User Support Technician

Sagility LLC. is a leading provider of technology and transformation-driven BPM services to the healthcare industry. We are seeking a highly skilled PC / User Support Technician to join our team.

Job Summary:

The PC / User Support Technician will be responsible for providing technical support, installation, and maintenance of personal computer and laptop hardware and software, and peripheral equipment to ensure efficient and uninterrupted business operations.

Key Responsibilities:
  • Install, move, upgrade, and maintain personal computers, laptops, and peripheral equipment in a Large Area Network and Wide Area Network environment with multiple computing platforms.
  • Provide helpdesk support over the phone and at the workstation to internal end-users to facilitate efficient business operations.
  • Troubleshoot and diagnose hardware and software problems and apply cost-effective solutions to minimize interruptions in business operations.
  • Refer problems requiring higher level support to Infrastructure and Telecommunications group personnel.
  • Perform basic Large Area Network administration duties to satisfy requests by internal clients.
  • Use established procedures and systems for assignment of tasks and documentation of work performed within the reporting and documentation standards established by Sagility LLC.
  • Adhere to negotiated due dates and acceptable budgeted hours of project assignments for completion as expected by internal and external clients.
  • Prioritize assigned tasks to effectively meet the needs of the business.
  • Communicate status of all assigned tasks verbally or in writing to the appropriate management for tracking and communicating to internal and external clients.
Requirements:
  • High school diploma required. Some college or technical training preferred.
  • Prefer MCSE, A+, or N+ certified or in progress.
  • 2 plus years of experience in a technical support role in a LAN/WAN networked environment including hands-on experience installing, maintaining, and troubleshooting personal computers, laptops, and peripheral equipment.
  • Experience with VPN and broadband networking required.
  • Strong knowledge of MS Office and other common desktop applications and network and workstation operating systems.
  • Strong knowledge of the Internet web browsers and e-mail systems.
  • Good written communication skills and strong verbal communication skills, particularly with end-users who have varying degrees of computer knowledge.
  • Self-starter with a willingness to ask questions and actively seek out answers.
  • Ability to work closely with others as a solid team player.
  • A positive attitude and ability to handle stress in a fast-paced environment.
Benefits:
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short-Term and Long-Term Disability
  • Flexible Spending Account
  • Life Assistance Program
  • 401K with employer contribution
  • PTO and Sick Time
  • Tuition Reimbursement

Sagility LLC. is an Equal Opportunity Employer/Vet/Disability. We are committed to diversity and inclusion in the workplace.

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