Desktop Field Services Specialist

2 weeks ago


Trenton, New Jersey, United States VOLT Management Full time
Job Title: Desktop Field Services Specialist

Volt Management is seeking a skilled Desktop Field Services Specialist to join our team. As a Desktop Field Services Specialist, you will be responsible for providing technical support and troubleshooting services to our clients.

Key Responsibilities:
  • Provide technical support and troubleshooting services to clients via phone, email, and on-site visits.
  • Diagnose and resolve technical issues with desktop, laptop, and network services.
  • Install, configure, and troubleshoot network and local printers, scanners, and other peripherals.
  • Deploy and upgrade workstations to Windows 10 and Windows 11.
  • Develop and document standard operating procedures and customer service guidelines.
Requirements:
  • High school diploma or equivalent required.
  • 2+ years of experience in a technical support role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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