Technical Support Specialist

3 days ago

Trenton, New Jersey, United States The Hibbert Group Full time
Job Title: Tech Support Rep

Job Summary:

The Technical Support Representative will provide top-notch support to end-users, ensuring seamless operation of desktop computing environments. This role involves installing, diagnosing, repairing, maintaining, and upgrading PC hardware and equipment to optimize workstation performance.

Key Responsibilities:

  • Develop and implement long-term strategies for meeting future desktop hardware needs.
  • Conduct research on desktop products to support PC procurement and development efforts.
  • Write technical specifications for PC purchases, including desktop hardware and related products.
  • Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end-users.
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software.
  • Assess the need for and implement performance upgrades to PC boxes, including CPU, I/O, and NIC card installations.
  • Collaborate with network engineers and systems administrators to ensure efficient operation of the company's desktop computing environment.
  • Administer and resolve issues with associated end-user workstation networking software products.
  • Receive and respond to incoming calls, pages, tickets, and/or e-mails regarding desktop problems.
  • Perform moves, adds, and changes (MAC) requests as submitted by line managers.
  • Ensure physical desktop connections are in proper working order.
  • Prepare tests and applications for monitoring desktop performance and provide performance statistics and reports.
  • Develop and maintain procedures for logging, reporting, and statistically monitoring desktop operations.
  • Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment.
  • Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
  • Liaise with third-party support and PC equipment vendors as necessary.
  • Ensure a strong commitment to quality and adhere to all ISO 9001 related standards.
  • Comply with all safety policies and report any safety issues immediately to a manager.

Requirements:

  • College diploma or university degree in computer science or 2 years equivalent work experience.
  • Certifications in Microsoft Desktop Support a plus.

Skills:

  • Excellent technical knowledge of PC and desktop hardware, including Dell, HP, and IBM.
  • Excellent technical knowledge of applications including MS Office Suite, Outlook, Toad, and Adobe.
  • Hands-on hardware troubleshooting experience.
  • Extensive equipment support experience with Dell and HP printers.
  • Working technical knowledge of current protocols, operating systems, and standards, including TCP/IP, FTP, and Proxy technologies.
  • Ability to operate tools, components, and peripheral accessories.
  • Able to read and understand technical manuals, procedural documentation, and OEM guides.

About The Hibbert Group:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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