Technical Service Field Representative

1 week ago

Woburn, United States ZwitterCo Full time

Technical Service Field Representative

Remote, U.S.

Overview of Role

ZwitterCo is seeking a Technical Service Field Representative to join our growing Applications Engineering team. This role will be a key contributor in ensuring the successful, high-impact application of ZwitterCo's cutting-edge membranes across North America.

The candidate will play an external-facing role and support customers in their implementation of ZwitterCo membranes, visiting sites to ensure successful process startup and operation. The ideal candidate will have experience in a customer-facing technical role that includes on-site support. Experience with membranes is a plus but not a requirement.

Key to this role is the ability to work across internal and external functions in a fast-paced dynamic environment. Role responsibilities include traveling to customer sites to support the startup and operation of ZwitterCo membranes, working with customers to guide, troubleshoot, and analyze operational data, and communicating learnings and observations to internal stakeholders. (See Responsibilities section for a more complete list).

ZwitterCo has advanced the state-of-the-art of membrane-based filtration performance across a range of industries and has set an equally high standard for all our supporting function roles.

Candidates who thrive in a fast-paced, self-motivated, growth environment are particularly encouraged to apply.

About ZwitterCo

ZwitterCo has developed a breakthrough in materials science, a new class of zwitterionic membranes that are immune to irreversible fouling, making it practical and affordable to treat unconventional water and wastewater. Our mission is to provide industries with the tools to create clean water from every source, whether it involves accessing novel sources of water, shoring up distressed assets, or enabling onsite wastewater reuse.

ZwitterCo was named Global Water Intelligence's 2023 Breakthrough Water Technology Company of the year and one of Fast Company's Most Innovative Companies in 2024 and has commercial operations in multiple food and beverage, agricultural, and industrial sectors. The company is rapidly growing its global footprint, as well as advancing its technology platform to develop new tools that unlock broader water and wastewater applications.

Responsibilities include:

  • Traveling to customer sites to support in-person site visits.
  • Developing relationships with end-user operators and stakeholders, understanding their process and key performance indicators (KPIs) unique to the plant.
  • Supporting customers with the startup and operation of their membrane systems utilizing ZwitterCo membranes, especially ZwitterCo RO membranes.
  • Educating operators on best-practice RO membrane operations and the unique value propositions of ZwitterCo membranes compared with conventional products.
  • Gathering operational and cleaning data from customer installations and collaborating with Applications Engineering on analyzing and interpreting that data for customer recommendations.
  • Communicating learnings and observations to internal stakeholders (sales, applications engineering, product management and research and development).
  • Provide other remote post-sales support to customers and end-users.
  • Other responsibilities as assigned.

Qualifications

  • 3+ years experience in a customer-facing technical role.
  • Previous experience with water treatment equipment is desired; membrane experience is a plus but not a requirement for this position.
  • Excellent communication skills, both written and oral.
  • Located near a major airport.

Schedule, Travel, Compensation, and Location

This full-time position will be located remotely in the U.S. and reports to the Applications Engineering Manager.

This travel heavy role will consist mainly of short duration trips (1-2 days) throughout the week and the candidate can expect to be home for most weekends. All travel costs (e.g. transport, food, lodging) are covered by the company in accordance with our travel policy.

Compensation will be commensurate with experience and include equity and benefits.

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