Patient Representative
2 months ago
Posting Summary
Rutgers, The State University of New Jersey, is seeking a Patient Representative for the Holocaust Survivors Program and Veterans Smile Program at the Office for Clinical Affairs within the Rutgers School of Dental Medicine (RSDM).The Patient Representative serves as the liaison for all new patients to the departments or specialty programs. The Representative will guide patients through RSDM, ensuring appropriate appointments are given in a timely manner through treatment plans agreed upon. The Representative will assist with access issues, develop relationships with referring providers, internal and external and ensure the complete and efficient management of all referrals, including the acquisition of necessary patient-care materials and medical records. In addition, the Representative will track all new patient requests, provide monthly statistics and referring patterns.
Among the key duties of this position are the following:
Initial Referral: Provides information about RSDM’s services and expertise available. Elicits patient clinical information to allow for appropriate scheduling of referrals. Refers to guidelines on how to schedule emergent/urgent requests or specific diagnoses. Encourages referrals and schedules new appointments as indicated. Provides directions including parking and mass transient accessibility. Assists in patient registration and assignment. Verifies secondary insurance eligibility, and provides guidance around referral and managed care issues, and information about other prior authorizations that may be needed for testing and procedures. Provides all patient material. Maintains database of new patients and provides monthly statistics on volume and procedures. Representative Duties: Liaison between patients and RSDM dental students/post-graduate residents/faculty. Answers patient telephone calls. Correctly processes information for appointment scheduling, answer questions, and assist with problem solving. This includes but is not limited to triaging emergent/urgent phone calls, inquiries related to the availability of appointments, scheduled appointment dates and times, parking, direction, and general practice information. Reviews all patient demographic information, insurance information and referral numbers. If any discrepancies, updates information as appropriate. Helps patients arrive at scheduled appointments. Greets patients and courteously and efficiently processes their information or refers them to the appropriate location. Facilitates all patient appointments with specialty clinics and outside labs to expedite care. Schedules appointments accurately, accommodating the patient as much as possible. Actively identifies and addresses barriers to care that might keep the patient from receiving timely and appropriate treatment. Handles all patient concerns in a respectful and understanding manner. Treats all patients with dignity and professionalism. Ensure continuity of care is maintained. Communication with Clinical Team: Communicates with faculty, dental students, and residents in a professional manner. Relays messages to clinicians and follow-up as indicated by supervisor. Follows all dental protocols to accurately schedule patients according to diagnosis and referral. Provides all follow-up with patient and dentist as appropriate. Ensures completed consults are forwarded to referring dentists in timeframe established. Records Management: Acquires all materials, including films, reports, and laboratory reports necessary for each new patient visit. Ensures these records are available for clinicians prior to appointments, if requested, to determine appropriateness of referral. Processes all patient information accurately and expeditiously. Accurately and efficiently prepares all new patient records as dictated by practice standards for scanning into the electronic medical record. Advises patients about records and forms needed to bring to each visit. Maintains a high level of professional responsibility and performance. Participates as an active member on all committees assigned. Position Status Full Time Hours Per Week Daily Work Shift Day Work Arrangement This position requires a fully on-site work arrangement. FLSA Exempt Grade 18S Position Salary Annual Minimum Salary 51169.000 Annual Mid Range Salary 60954.000 Annual Maximum Salary 71835.000 Standard Hours 37.50 Union Description HPAE 5094 Payroll Designation PeopleSoft Benefits Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to .
Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility ABP Qualifications Minimum Education and Experience Bachelor’s Degree in a relevant field. Equivalent experience, education and/or training may be substituted for the education requirements. Certifications/Licenses Required Knowledge, Skills, and Abilities Knowledge of dental practice a must. Preferred Qualifications Two (2) years of relevant experience in a health care environment. LPN’s will be considered and are also encouraged to apply. Equipment Utilized Physical Demands and Work Environment PHYSICAL DEMANDS: Computer literacy, typing, working at multiple workstations in a shared environment, ability to speak clearly, write proficiently, extensive reading, extended sitting, ability to move from unit to unit. Position requires standing and walking over 2/3 of the time. Talking, hearing & sight are essential; requires clear close & distance vision, peripheral & color vision, depth perception and ability to adjust focus. Position requires lifting to 10 lbs; on occasion more based upon patient demands.
WORK ENVIRONMENT: Office setting, moderate noise. Special Conditions
-
Patient Services Representative
1 month ago
Newark, United States Penn Foster Inc Full timePatient Service Representative Variable hours between 6:30am-7:00pm with a rotational Saturday The Patient Services Representative is responsible for greeting in a courteous and professional manner all incoming patients, visitors, physicians, vendors or other individuals. The person in this position is responsible for registering patients and coordinating...
-
Senior Patient Representative- Evenings
2 months ago
Newark, United States University Hospital, Newark NJ Full timeResponsibilities: The Senior Patient Representative serves as a patient advocate and liaison between patients, visitors, physicians, and team members. This position will capture feedback through proactive patient rounding and serve as a lead to Patient Representatives. This role involves training new staff, providing guidance, and mentoring team members....
-
Patient Access Representative
2 months ago
Newark, United States University Hospital, Newark NJ Full timeResponsibilities: The primary purpose of the Patient Access Representative position is to interview all patients in a professional and courteous manner. Completes efficient and timely patient arrivals and registration functions. This includes, but is not limited to, Inpatient, Outpatient, Emergency Department, and Pre-Registration. Electronically enters...
-
Patient Service Representative
3 months ago
Newark, United States Delaware Imaging Network Full timeJob Description: Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a...
-
Patient Service Representative
3 weeks ago
Newark, United States Delaware Imaging Network Full timeJob Description: Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a...
-
Patient Service Representative
1 day ago
Newark, United States Delaware Imaging Network Full timeJob Description: Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a...
-
Patient Representative PD/ Evening
4 weeks ago
Newark, United States University Hospital, Newark NJ Full timeResponsibilities: The primary purpose of the Patient Representative position is to promote patient satisfaction with University Hospital services through information and effective communication between patients, family members/significant others and staff. Acts as a liaison between patients and family members/significant others to ensure optimum satisfaction...
-
Patient Service Representative
3 months ago
Newark, United States Jewish Renaissance Medical Center Full timeOverview: The Central Jersey Medical Center is a Federally Qualified Health Center located in Perth Amboy and Newark, NJ. We are currently looking to hire a full time Registration Clerk. Hours may vary and include evenings and Saturdays. Additional hours for training and coverage may be offered. The duties include: Location of the Position: Newark, NJ...
-
Patient Advocate
8 hours ago
Newark, New Jersey, United States University Hospital, Newark NJ Full timeJob SummaryThe Patient Representative position at University Hospital, Newark NJ, plays a vital role in promoting patient satisfaction with our services. As a liaison between patients, family members, and staff, this role ensures effective communication and information exchange to optimize patient satisfaction.Key Responsibilities:Act as a consultant to...
-
Patient Access Coordinator
2 months ago
Newark, United States CCRM Fertility Full timeJob DescriptionJob DescriptionCome join CCRM Fertility, a global pioneer in fertility treatment, research, science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. As a member of CCRM Fertility’s diverse team of professionals, you will be a part of helping families grow and...
-
Medical Device Sales Representative
6 hours ago
Newark, New Jersey, United States Zynex Full timeAbout Zynex MedicalZynex Medical is a leading medical technology company specializing in the manufacture and sale of non-invasive medical devices for pain management and rehabilitation.Job SummaryWe are seeking a highly motivated and results-driven Medical Device Sales Representative to join our team. As a Sales Representative, you will be responsible for...
-
Patient Access Rep
3 months ago
Newark, United States Newark Beth Israel Full timeJob Overview:The Patient Access Representative position plays a key role in the health system and in providing excellent customer service while ensuring timely throughput and capturing all necessary data timely. The Patient Access Representative is responsible to greet all patients in a timely and friendly manner. A core function of this position is to...
-
Orthopedic Field Service Representative
7 hours ago
Newark, New Jersey, United States Enovis Full timeJob Title: Orthopedic Field Service RepresentativeJob Summary: We are seeking a dedicated and talented individual to join our Field Services Team as an Orthopedic Field Service Representative. As a key member of our team, you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and...
-
Healthcare Customer Service Representative
4 days ago
Newark, New Jersey, United States University Hospital Full timePosition Overview:The role of the Patient Services Representative is crucial in enhancing patient experiences at University Hospital. This position focuses on ensuring patient satisfaction through effective communication and support.Key Responsibilities:1. Facilitate clear communication between patients, their families, and healthcare staff.2. Address...
-
Patient Care Technician-PCT
4 weeks ago
Newark, United States Fresenius Medical Care Full timePURPOSE AND SCOPE: Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with organization policies, procedures, and training and in compliance with regulations set forth by the corporation, state, and federal agencies. Responsible for...
-
Patient Care Technician-PCT
4 weeks ago
Newark, United States Fresenius Medical Care North America Full timePURPOSE AND SCOPE: Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with organization policies, procedures, and training and in compliance with regulations set forth by the corporation, state, and federal agencies. Responsible for...
-
Financial Representative
3 months ago
Newark, United States Catholic Charities of the Archdiocese of Newark Full timeJob DescriptionJob DescriptionCatholic Charities of the Archdiocese of Newark is currently seeking a Full Time Financial Representative for its Patients Account program located in Newark, New Jersey.JOB DESCRIPTION:The Financial Rep is responsible for maintaining all patient data into the respective systems, client insurance verifications, tracking...
-
Patient Care Technician-PCT
4 weeks ago
Newark, United States Fresenius Medical Care Full timePURPOSE AND SCOPE: Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with organization policies, procedures, and training and in compliance with regulations set forth by the corporation, state, and federal agencies. Responsible for...
-
Patient Care Technician
6 days ago
Newark, United States Fresenius Medical Care North America Full time**POSITION FEATURES:** * Full Time Position * Dialysis Experience Not Required, Will Train * 12 Week Paid Training Program * Growth and Advancement Opportunities About this role: As a Patient Care Technician (PCT) at Fresenius Medical Care, you play a vital part in supporting people who entrust us with their care, their families, and your fellow care...
-
Pharmaceutical Sales Representative
1 week ago
Newark, United States EVERSANA Full timeJob DescriptionJob DescriptionCompany DescriptionAt EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We...
