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Assistant Manager

2 months ago

Westerville, United States Ace Hardware Full time

Job Description:

We are a locally owned ACE Hardware store.  We have four locations in the Columbus area;

Westerville, Sunbury, Johnstown, and New Albany.

General Summary

The Assistant Manager manages overall store operations

and the achievement of company goals and directives.

Essential Duties & Responsibilities

Include the following. Other duties may be assigned.

Customer Service

• Provide positive representation of store.

• Proactively assist customers in solving problems.

• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.

• Provide a friendly, outgoing demeanor; work well with customers as well as associates.

• Ensure all calls and pages are answered promptly, courteously and effectively. Handle customer complaints. Work to resolve problems with the customer and have

store’s best interest taken into consideration.

• Possess excellent product knowledge and knowledge of store layout and location of

products.

Store Operations

• Ensure a positive, professional and safe work environment for all associates.

• Supervise the “general operations” of the entire store.

• Responsible for opening and closing the store.

• Ensure successful Loss Prevention, Safety and Internal Audits.

• Work with Store Manager on all aspects of running the store.

• Participate in weekly management staff meetings.

• Communicate issues to the appropriate Store Support Center department with Store Manager

approval.

• Assist with special projects within the organization as set forth by the Operations

Manager.

• Implement new Standard Operating Procedures into store execution.

•  Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock

room and outdoor merchandise areas.

• Ensure that weekly price changes and label updates are completed timely and

accurately.

• Oversee all cashiering functions including training, maintenance, audits, and reports.

• Manage and direct preventative maintenance and repairs in order to maximize and

protect all physical assets (i.e. building, fixtures and equipment).

• Visit competition to be familiar with what they are doing.

• Perform all other duties as assigned.

Inventory & Merchandising

•  Assist to ensure forklift operations and receiving is completed in a safe and

efficient way.

• Assist to ensure receiving, checking in and stocking of merchandise adheres to best

practices and Standard Operating Procedures.

• Responsible for maintenance of back stock levels.

• Assist to ensure that cycle counts and negative on hand reports are completed timely

and accurately.

• Assist in ordering and maintaining desirable product inventory levels to ensure

in-stocks and store profitability.

• Assist with merchandise resets throughout the store.

• Assist to ensure all signage is current in the store.

• Assist in presenting a clean and orderly sales floor, including end caps and

promotional and incremental merchandising.

Hiring & Training of Associates

• Assist in training of all associates.

• Actively recruit and promote the advancement of Ace associates.

• Assist in hiring, training, scheduling, reviewing, rewarding and coaching Head

Cashiers and Cashiers with the approval of the Store Manager.

Leadership

• Manage all aspects of store operations in the absence of the Store Manager.

• Lead by example; be approachable by all associates and customers.

•   Participate in store meetings.

• Communicate any merchandising, cost control or sales idea to the Store Manager for follow

up.

• Prepare and challenge yourself for future advancement.

Requirements:

Requirements:

Experience: Retail management experience preferred.

Hardware background helpful, but will train the right

candidate.

Exceptional customer service skills.

Strong leadership, interpersonal, communication and

follow through skills.

Physical Demands:

Standing, walking, lifting (up to 50lbs) and climbing.

Education:

High School or GED equivalent.  

Notice to Applicant about this Employer: You are applying for a job with an independently owned and operated cooperative member of Ace Hardware Corporation, who owns and operates this Ace Hardware retail store location. Ace Hardware Corporation is not the employer for this position. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, does not control interviews and/or hiring decisions, and has no control over or responsibility for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.