Member Experience Coordinator | The Texas Tech Club

2 months ago


Lubbock, United States Oak View Group Full time

Overview

The Member Experience Coordinator will play an integral part on the Member Experience Team supporting project work and goals. Creating remarkable experiences for our Club Members before, during and after every visit. What we prioritize as Warm Welcome, Magic Moments and Fond Farewells.

Communications - Communicate ClubLife through all channels, and take care of member’s needs as it relates to reservations, inquiries, preferences, etc. Programming - Speak to members on various topics and promote Member events, gatherings, facilities, services, and experiences. Member Engagement - Relationship and report building with members and guests. Responsible for key ClubLife project work, ., execution of Birthday campaigns, reservations follow-up, invitation to signature events etc. New Member Onboarding - Key focus on name recognition and connection with Welcoming New Members to the Club.

Reports Directly To: Director of Member Experience, Director of Membership Sales, and General Manager

This role will pay an hourly wage of $12 to $15.

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

Job expires 9/30/2024

Responsibilities

Day to Day:
• Coordinate and distribute emails to Members meeting the club's communication standards
• Populate event calendar and create event registration confirmations.
• Set up for Member check in .
o Name Badges
o Welcome Signs
• Event set up of décor or warm welcomes.
• Thank you cards to speakers.
• Photos of event.
• New Member welcome calls | ‘warm welcome’ | invitation to New Member
Orientation
• Social Media
o Responding to posts
o Creating copy
o Verifying event calendar accurate on Facebook page
• Members First updates to events and registration.
• Update in Club marketing ., Posters, table tents, enplug etc.
• Support ARMI calls or data entry in Tableau.
• Support in completion of New Member data entry and follow-up.
• Running Member Birthday/Anniversary list for engagement.
• Support in processing Resignations and follow up.

• Define Magic Moments and execute within the Club.
• Write personalized postcards to invite members to events.
• Work with department heads to identify, complete and implement one unified annual
Club calendar of Member events.
• Function as the Club representative on various Member committees.

All the other stuff we do:
• Adhere to all company, club and department standards of operations, policies, and
procedures whether written or verbal.
• Conduct ourselves professionally and respectfully.
• Work safely.
• Attend daily line-up and participate as requested.
• Take pride in our appearance by arriving to work in a clean and neat uniform and
properly groomed according to Club standards.
• We are open, flexible, and adaptable to take care of our Members and Guest changing
needs.
• Understand service recovery procedures for Member/Guests.
• Notify GM and/or department head(s) of Member/Guest complaints. Rectify by using
service recovery procedures as soon as possible.
• We are ready to assume different responsibilities as needed and requested as an
essential part of our jobs.

Qualifications

About you:
• Minimum of one-year experience in hospitality business or a similar role
• Service oriented mindset making every guest feel valued
• Strong communication skills verbal, written, phone, text, and social media communications.
• Work well under pressure, coordinating multiple tasks at any given time.
• Strong organizational skills and attention to detail.
• Positive phone demeanor.
• Advanced working with Microsoft Office suite, including Word, Outlook, and Excel
• Positive attitude and be willing to work as part of a team.

Physical Requirements:
Standing, walking, exposure to temperature changes, dust, fumes, or gases, climbing/ladders, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying/pushing/pulling up to 100 lbs. on occasion, folding/unfolding, talking, hearing, and seeing.

Primary tools/equipment used in this position and approximate weight:
Computer
Telephone

Attendance Requirements for this position:
Attendance Requirements for this position as outlined on the weekly schedule. Additional
hours are required to meet deadlines of the position, including weekends and/or holidays.



  • Lubbock, United States teamworkonline Full time

    OverviewThe Member Experience Coordinator will play an integral part on the Member Experience Team supporting project work and goals. Creating remarkable experiences for our Club Members before, during and after every visit. What we prioritize as Warm Welcome, Magic Moments and Fond Farewells.Communications - Communicate ClubLife through all channels, and...


  • Lubbock, United States AEG Full time

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Overview The Member Experience Coordinator will play an integral part on the Member Experience Team supporting project work and goals. Creating remarkable experiences for our Club Members...


  • Lubbock, United States Oak View Group Full time

    Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals,...


  • Lubbock, Texas, United States Oak View Group Full time

    Job Summary:The Oak View Group is seeking a highly skilled and experienced Food and Beverage Service Representative to join our team at the Texas Tech Club. As a key member of our hospitality team, you will be responsible for providing exceptional service to our members and guests in a fast-paced, high-volume environment.Key Responsibilities:Menu Knowledge:...


  • Lubbock, United States Oak View Group Full time

    Oak View Group: Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals,...


  • Lubbock, Texas, United States teamworkonline Full time

    OverviewThe Member Experience Coordinator will play an integral part on the Member Experience Team supporting project work and goals. Creating remarkable experiences for our Club Members before, during and after every visit. What we prioritize as Warm Welcome, Magic Moments and Fond Farewells.Communications - Communicate ClubLife through all channels, and...


  • Lubbock, Texas, United States Texas Tech University Full time

    Assistant Research Faculty MemberPosition OverviewThe Office of Research and Innovation at Texas Tech University is seeking candidates for a full-time, 9-month research faculty role as a Director of BSL-2/BSL-3 Facilities. This position is targeted at the junior level, specifically for an Assistant Research Faculty Member, though other academic ranks may...


  • Lubbock, Texas, United States Texas Tech University Full time

    Key Responsibilities Acts as the primary point of contact for patrons seeking assistance during evening, weekend, and closing hours at Texas Tech University. Ensures the security of the Library facility and its users during various incidents. Responsible for the opening and closing procedures of the Library. Aids in the collection and evaluation of...


  • Lubbock, Texas, United States Texas Tech University Full time

    Location: Lubbock Library Services Coordinator - Texas Tech UniversityPosition ID: 38445BR Department: Library Position Overview: This essential paraprofessional role encompasses responsibilities that may include overseeing a work unit and/or engaging in specialized tasks that necessitate a high degree of expertise, such as cataloging or managing manuscript...


  • Lubbock, Texas, United States Texas Tech University Full time

    Location: Lubbock Academic Support CoordinatorPosition ID: 38174BR Supervisor: PI Jarett Lujan Position Overview: The Academic Support Coordinator plays a crucial role in enhancing student retention and providing tailored support services to students, particularly those who are at risk. This position acts as an Academic First Responder, engaging with...


  • Lubbock, United States Texas Tech University Health Sciences Center Full time

    Position DescriptionPlan and develop communication for information about programs to maintain favorable public and stakeholder perceptions of the organization's accomplishments or agenda.Major/Essential FunctionsThe Social Media Coordinator will coordinate and execute social media marketing across several outlets for the School of Medicine (SOM), School of...

  • Senior Analyst

    2 weeks ago


    Lubbock, United States Texas Tech University Full time

    Lubbock Senior Analyst 38583BR TTUS Tech Operating Systems Mgmt Position Description Performs professional level analysis and control functions in area of assignment. About the University About the Texas Tech University System Established in 1996, the Texas Tech University System is one of the...

  • Case Manager

    1 month ago


    Lubbock, United States Texas Tech University Full time

    38233BR Extended Job Title: Case Manager Position Description: Designs, implements and manages an assigned program. Typical duties can include but are not limited to: Identify funding opportunities, conduct program assessments, prepare program reports, oversee and manage program marketing and communications, manage program databases, supervise program staff,...

  • Project Manager

    2 months ago


    Lubbock, United States Texas Tech University Full time

    Major/Essential Functions Project Management: Coordinate and manage various initiatives and projects related to teacher preparation program transformation, school district partnerships, and community engagement efforts. Technical Assistance: Provide hands-on support and guidance to colleges of education, school districts, and community...


  • Lubbock, United States teamworkonline Full time

    OverviewUnder the leadership of the Executive Chef and acting in his/her absence, the Premium Service Sous Chef is in charge and runs the operation being entrusted with substantive leadership and management responsibilities, including responsibility on a daily basis for planning meals, procurement of food supplies and kitchen equipment, production of meals,...


  • Lubbock, United States Texas Tech University Full time

    Major/Essential Functions Complete required university/departmental/franchise training. Count money, and verify proper handling of cash by employees, particularly cashiers. Interview, hire and train new employees, develop existing staff. Manage staff and assign duties. Coordinate assignments of cooking personnel to ensure economical use of food and...

  • Library Associate

    2 weeks ago


    Lubbock, United States Texas Tech University Full time

    Major/Essential Functions Serves as customer service escalation point for patrons during the evening, weekend, and closing hours in the Texas Tech University. Ensures the safety of the Library building and patrons for incidents. Opens and closes the Library building. Assists with the collection and analysis of assessment and statistical data for...


  • Lubbock, United States Texas Tech University Full time

    38649BR Extended Job Title: IT Support Senior Technician Position Description: The Senior IT Support Technician has an expert level of technical knowledge and experience in one or more IT-related areas. This position's scope of responsibility includes providing technical support and assistance to departments, faculty, staff, and students with the use of...

  • Training Specialist

    2 weeks ago


    Lubbock, United States Texas Tech University Full time

    Lubbock Training Specialist 38566BR TTU Adv Train Res and Prof Dev Cntr Position Description Evaluates, designs, coordinates and implements training and education programs specific to departmental specialty. Conducts integrated training needs assessments and monitors and reports the effectiveness of training. About the University Established in 1923,...


  • Lubbock, United States Texas Tech University Full time

    Major/Essential Functions Conduct independent and unbiased investigations of internal complaints of discrimination and harassment, including sexual harassment and Title IX complaints involving employees. This includes handling all stages of complaints of discrimination, unlawful employment practices, and Title IX violations including intake,...