Library Services Coordinator
2 weeks ago
Key Responsibilities
Acts as the primary point of contact for patrons seeking assistance during evening, weekend, and closing hours at Texas Tech University. Ensures the security of the Library facility and its users during various incidents. Responsible for the opening and closing procedures of the Library. Aids in the collection and evaluation of assessment and statistical data related to Access Services. Prepares reports that include analysis and interpretation of the gathered data. Engages in service areas to deliver outstanding customer service. Handles incoming calls and directs inquiries appropriately. Maintains the inventory of reserve materials. Collects and records statistical data for transactions outside of the ALMA system. Coordinates with supervisors, emergency personnel, and the Operations Division to ensure the safety of the Library and its patrons. Responsible for the opening and closing of the Library. Supports the development and upkeep of the departmental SharePoint site and statistical dashboard. Assists patrons in obtaining TexShare cards, community eRaider, and borrower’s cards. Contributes to the drafting and revision of Access Services policies and guidelines. Monitors Access Services email communications. Submits necessary Access Services Work Orders, End of Day Reports, and Incident Reports. Participates in the departmental Customer Service Team. Attends Library meetings, staff development workshops, and University training sessions as required. Completes assigned special projects. Required Skills and Competencies Strong interpersonal and problem-solving abilities. Excellent written and verbal communication skills. Adaptability in work assignments. High attention to detail and precision. Proficient keyboarding skills. Exceptional customer service aptitude. Proven ability to work independently and think critically.Preferred Qualifications
Prior experience in a library setting. Familiarity with Integrated Library Systems. Effective time management skills. Experience in handling challenging customer interactions.About Texas Tech University
Established in 1923, Texas Tech University is recognized as a Carnegie R1 (very high research activity) Doctoral/Research-Extensive institution. It serves a diverse student body of over 40,000, including 33,000 undergraduates and 7,000 graduate students. Texas Tech is committed to fostering student success and preparing graduates to be ethical leaders in a global workforce. The university plays a vital role in the cultural and economic development of the state and beyond.-
Library Services Coordinator
1 week ago
Lubbock, Texas, United States Texas Tech University Full timeLocation: Lubbock Library Services Coordinator - Texas Tech UniversityPosition ID: 38445BR Department: Library Position Overview: This essential paraprofessional role encompasses responsibilities that may include overseeing a work unit and/or engaging in specialized tasks that necessitate a high degree of expertise, such as cataloging or managing manuscript...
-
Evening Library Services Coordinator
5 days ago
Lubbock, Texas, United States Texas Tech University Full timeAbout the RoleThis paraprofessional position plays a vital role in the Texas Tech University Libraries, overseeing the nighttime desk and ensuring the safety of the library building and patrons. The successful candidate will possess excellent customer service skills, strong attention to detail, and the ability to work independently.Key...
-
Library Services Associate
1 week ago
Lubbock, Texas, United States Texas Tech University Full timeKey Responsibilities Acts as the primary point of escalation for patron inquiries during evening, weekend, and closing hours at Texas Tech University. Maintains the security of the Library premises and its users during various incidents. Responsible for the opening and closing procedures of the Library. Aids in the collection and evaluation of...
-
Library Services Associate
2 weeks ago
Lubbock, Texas, United States Texas Tech University Full timeKey Responsibilities Acts as the primary point of contact for patrons seeking assistance during evening, weekend, and closing hours at Texas Tech University. Ensures the security of the Library facility and its users during various incidents. Responsible for the opening and closing procedures of the Library. Aids in the collection and evaluation of...
-
Library Services Associate
2 weeks ago
Lubbock, Texas, United States Texas Tech University Full timePosition OverviewThis role is designed for a paraprofessional who may oversee a work unit and engage in specialized tasks that require significant expertise, such as cataloging or managing manuscript collections. The individual will utilize independent judgment and a thorough understanding of responsibilities to fulfill the objectives of the unit. Work is...
-
Library Services Associate
2 weeks ago
Lubbock, Texas, United States Texas Tech University Full timePosition OverviewThis paraprofessional role encompasses duties that may include overseeing a work unit and/or engaging in specialized tasks that necessitate a high degree of proficiency, such as cataloging or managing manuscript collections. The position requires independent judgment and a thorough understanding of responsibilities to fulfill the unit's...
-
Lead Library Services Specialist
2 weeks ago
Lubbock, Texas, United States Texas Tech University Full timeLocation: LubbockPosition: Lead Library Services Specialist - Texas Tech University - Access Services (Evening Shift)Position ID: 38236BRDepartment: LibraryPosition Overview:This role involves executing advanced and specialized tasks to support the organization and execution of various initiatives and programs. The work is conducted with minimal oversight,...
-
Library Services Associate
1 week ago
Lubbock, Texas, United States Texas Tech University Full timeKey Responsibilities Operates at the service desk; manages incoming calls to the library and directs inquiries as necessary. Aids users in booking Group Study Rooms; issues TexShare cards, community eRaider, borrower's cards, and guest WiFi access to users. Acts as a point of escalation for customer service inquiries from Non-Primary Desk staff;...
-
Library Assistant
3 days ago
Lubbock, Texas, United States City of Lubbock Full time**Job Summary**The City of Lubbock is seeking a highly skilled Librarian I to join our team. As a key member of our library staff, you will be responsible for providing exceptional customer service and maintaining our collection of materials.**Key Responsibilities:**Answer questions from library patrons and provide guidance on the effective use of library...
-
Library Customer Support Specialist
2 weeks ago
Lubbock, Texas, United States City of Lubbock Full timeSalary: $28,163.20 Annually Location: Lubbock, TX Job Type: Full-Time Department: Municipal Libraries Division: Godeke Library Summary The City of Lubbock is seeking a dedicated Customer Service Representative for the Mahon Library. In this role, you will be responsible for engaging with a diverse community, ensuring a welcoming and inclusive environment for...
-
Library Customer Support Specialist
2 weeks ago
Lubbock, Texas, United States City of Lubbock Full timeSalary: $28,163.20 Annually Location: Lubbock, TX Job Type: Full-Time Department: Municipal Libraries Division: Godeke Library Summary The City of Lubbock is seeking a dedicated Customer Service Representative for the Mahon Library. In this role, you will work under the guidance of the Branch Manager, primarily engaging with patrons at service points. Your...
-
Library Customer Support Specialist
2 weeks ago
Lubbock, Texas, United States City of Lubbock Full timeSalary: $28,163.20 Annually Location: Lubbock, TX Job Type: Full-Time Department: Municipal Libraries Division: Godeke Library Summary The City of Lubbock is seeking a dedicated Customer Service Representative for the Mahon Library. In this role, you will be the welcoming face of the library, engaging with a diverse community and fostering an inclusive...
-
Library Associate
3 days ago
Lubbock, Texas, United States Texas Tech University Full timeAbout the RoleThis paraprofessional position plays a vital role in supporting the mission of the Texas Tech University Libraries. As a Library Associate, you will be responsible for providing exceptional customer service, answering incoming phone calls, and maintaining the inventory of reserve items.Key ResponsibilitiesCustomer Service: Work in service areas...
-
Library Operations Associate
2 weeks ago
Lubbock, Texas, United States Texas Tech University Full timeKey Responsibilities Operates at the service desk; manages incoming phone inquiries and directs them appropriately. Aids patrons in reserving Group Study Rooms; issues TexShare cards, community eRaider, borrower's cards, and guest WiFi access to users. Acts as a resource for Non-Primary Desk personnel regarding customer service inquiries; directs...
-
Librarian I
1 day ago
Lubbock, Texas, United States City of Lubbock Full timeJob SummaryWe are seeking a highly skilled and motivated Librarian I to join our team at the City of Lubbock. As a key member of our library staff, you will be responsible for assisting library patrons and maintaining our collection of materials.Key ResponsibilitiesAssist Library Patrons: Provide excellent customer service to library patrons, answering...
-
Client Services Associate
1 week ago
Lubbock, Texas, United States City of Lubbock Full timePosition OverviewThe City of Lubbock is seeking a dedicated Customer Service Representative to join our team at the Mahon Library. This full-time role is essential in providing exceptional service to our community.Key ResponsibilitiesAssist patrons at various service points, ensuring a welcoming environment for all visitors.Engage with a diverse clientele,...
-
Room Services Coordinator
2 weeks ago
Lubbock, Texas, United States Aimbridge Hospitality Full timePosition OverviewThe Room Services Coordinator is responsible for ensuring the cleanliness and upkeep of the hotel's communal spaces. Key duties may include:Thoroughly cleaning designated areas as per hotel standards.Setting up and maintaining complimentary services in the lobby, such as coffee stations and evening concierge events.Preparing meeting rooms...
-
Senior Patient Services Coordinator
2 weeks ago
Lubbock, Texas, United States Texas Tech University Health Sciences Center Full timePosition OverviewThe role of the Senior Patient Services Coordinator involves a variety of responsibilities aimed at enhancing patient experience and operational efficiency within the healthcare environment.Key ResponsibilitiesMulti-line Phone Management: Efficiently handle incoming calls, ensuring clear communication and prompt assistance.Proficient Use of...
-
Senior Patient Services Coordinator
2 weeks ago
Lubbock, Texas, United States Texas Tech University Health Sciences Center Full timePosition OverviewThe Senior Patient Services Coordinator plays a vital role in ensuring exceptional patient care and administrative support within a healthcare environment. This position involves:Multi-line Phone Management: Efficiently handling incoming calls to address patient inquiries and concerns.Technical Proficiency: Utilizing Microsoft Office...
-
Patient Services Coordinator
21 hours ago
Lubbock, Texas, United States Texas Tech University Health Sciences Center Full timeJob SummaryWe are seeking a highly skilled Patient Services Coordinator to join our team at Texas Tech University Health Sciences Center. As a key member of our front clinic operations team, you will be responsible for ensuring smooth patient flow and providing exceptional customer service to our patients.Key ResponsibilitiesOperational Excellence:...