Branch Manager

2 weeks ago

Denver, United States Rocky Mountain Law Enforcement Federal Credit Union Full time
The ROCKY MOUNTAIN LAW ENFORCEMENT FEDERAL CREDIT UNION is looking for a Branch Manager for their banking operations in Denver, Colorado.   We are looking for a passionate, knowledgeable, and experienced person to lead our team.
 
This position is a full time in office position.  The pay range for this position is $60,587 to $90,880 and is commensurate with experience. In addition to a competitive salary, the Credit Union offers a comprehensive health benefits package, a generous PTO plan, paid holidays, and eligibility for participation in the 401K plan.

The Credit Union's branch is located at 700 W 39th Avenue, Denver, CO 80216.  The working hours are Monday thru Friday from 8:00 am to 5:00 pm with an occasional start time of 7:00 am.

PRIMARY FUNCTION:Manage and maintain a healthy branch office through positive and timely interaction with staff and members. Responsible for the operations of Tellers, Universal Associates, Member Service Representatives, and Consumer Lenders at the Denver Branch.  Must be able to create a positive and motivating atmosphere through strong leadership abilities that will develop staff and increase growth for the Credit Union.    DUTIES AND RESPONSIBILITIES:MANAGING
  • Manages the operations of the branch.
  • Oversee branch employees by assigning work, answering questions, solving problems
  • Provides member service for walk in clients and over the phone.
  • Ensure all employees are following Gold Standard Member Service.
  • Performs routine inspections to ensure accuracy of the following: 
    • Cash vault, teller cash drawers, vouchers, etc. 
    • Audit reports. 
    • GL recons related to the branch.
  •  Employee work (teller receipts, new account/loan folders).
  • Creates necessary branch reports, including monthly management report.
  • Has a thorough understanding of AML/BSA regulations 
  • Manages the performance of all employees which include:
    • Enforcing Credit Union policies & procedures in the form of verbal and/or written communication.  
    • Evaluating employee performance in the form of written evaluations.
    • Conduct one-on-one meetings with individual employees to ensure goals are being met and that performance is being monitored and measured for accountability and/or any additional training. 
    • Performs other duties as requested or needed.           
 
DEVELOPMENT:Responsible for make sure staff is properly trained and informed by:
  • Training/ Coaching staff in practices and procedures, applicable to each position.  
  • This is expected ongoing (everyday) as needed to ensure the proper training, growth, and development of staff. 
  • Hold monthly department meetings to discuss or review  problems or explain new procedures.
  •  Ensure staff completes assigned yearly training duties assigned from Executive Management 

Ensure continuing education/development for self:
  • Attend necessary training/planning events.
  • Attend/hold necessary meetings (management, committee, consistency, staff, etc.)
  • Network internally and externally to aide in evaluating, developing, and enhancing RMLEFCU’s culture.
 
MEMBER SERVICE:
  • Ensure an on-going environment that is member friendly, to succeed in our mission of “providing an unparalleled member experience”.
    • Be available to members for compliments, concerns or complaints.
    • Spend an appropriate amount of time building relationships with members and employees. 
    • Assist in business development functions periodically and community events.
 
LEADERSHIP:
  • Recommends, administers, and adheres to policies and procedures for overall branch operations.
  • Ensure employees are trained and accountable for knowing and helping to meet organizational goals.
  • Review long term employee goals periodically to facilitate a healthy succession plan.  Utilize training certificate program to aide employees’ growth plans.
  • Bring resolution to employee and/or member complaints to ensure an appropriate level of service recovery.
 Performance Standards:
  • Must have strong knowledge of banking operations and procedures.
  • To provide courteous, friendly, timely and professional service to all members and staff in an accurate manner.
  • Perform duties of a Teller, Universal Associate, Member Services Representative, Consumer Loan Processor and Loan Officer and assist in the Contact Center as the situation needs and services may warrant.
  • Maintain a professional work environment.
  • Comply with all the published directives and expectations of he RMLEFCU Employee Handbook.
  • Support all internal and external educational opportunities.
  • Support all corporate goals and objectives.  

Qualification Requirements:To perform this job successfully, an individual must be able to perform each essential duty with superior skill, knowledge and initiative.  The Duties and Responsibilities listed are representative of the knowledge, skills and ability required.  Skills Required:
  • A significant level of trust and diplomacy is required, in addition to a normal courtesy and tact.
  • This position involves motivating or influencing others. 
  • Strong customer service skills and strong cross-selling skills. 
  • Must be professional with verbal and written communication skills.  
  • Must have a professional appearance. 
  • Proficiency in computer skills and knowledge of other office machines.
 Education and/or Experience:
  • Must have worked in a financial institution for a minimum of three years, with at least one years’ experience with a Credit Union.
  • Minimum three years of experience in management and managing staff.
  • Bachelor's Degree in a business and/or management field
 Work Environment:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate. Ability to work in a team environment that is open and be able to block out distractions. This job description may not be a complete statement of all duties and responsibilities comprising this position.

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