Commercial Branch Manager
3 weeks ago
About the Role
This key position is responsible for leading all aspects of Sales and Service for one of our medium to large-sized commercial Terminix branch locations across the country. The Commercial Branch Manager is accountable for all facets of operation for one of our Terminix locations, including team leadership, staff training and development, customer satisfaction and retention, service delivery, operational efficiency and new business development – all supported by Terminix's corporate resources and business model.
Key Responsibilities
• Managing branch P&L – monitoring financial performance and expenses, driving growth, ensuring revenue and profit plans are achieved
• Fostering a positive work environment that motivates associates and drives customer satisfaction
• Directly managing the branch Sales team and branch supervisors
• Overseeing Service operations along with the Branch Service Manager
• Recruiting, interviewing, hiring and training branch staff
• Monitoring regulatory compliance, quality control standards and ensuring safety
• Ensuring alignment with Terminix business model and guidelines, including implementing company programs and initiatives
Requirements
• Bachelor's Degree and 2-4 years managing associates in a fast-paced environment
• Willingness to relocate is highly desirable
• Profit & loss and/or experience in sales management is strongly preferred
• Ability to effectively lead and motivate others through coaching, mentoring, etc.
• Strong communications skills – interpersonal, written, presenting
• Strong time management and organizational skills
• Ability to problem solve and come up with practical solutions
• Ability to build rapport easily and establish trust with customers and employees
• Proficient in Microsoft Office Products (Word, Excel, PowerPoint, etc.)
• Good aptitude for basic/intermediate math – necessary for doing calculations related to sales and service
• Valid driver's license is required
About Us
At Rentokil Pest Control South Africa, we pride ourselves on being a world-class team that rewards high performance and promotes from within. We offer competitive pay and many of our roles offer performance incentives. We are looking for individuals who want to make a difference where our customers live and work.
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