Sr. Director, Membership and Payments

1 month ago


San Diego, United States Petco Full time
JOB DESCRIPTION

Create a healthier, brighter future for pets, pet parents and people

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.

We love all pets like our own We’re the future of the pet industry We’re here to improve lives We drive outstanding results together We’re welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco.

Summary: Responsible for developing and executing comprehensive membership programs that enhance customer loyalty, drive revenue growth, and foster a sense of community among our members.

Duties and Responsibilities:

Strategic Planning: Develop and implement a strategic vision for membership programs aligned with the company's overall objectives.

Program Development: Design, launch, and manage innovative membership programs to attract and retain customers, driving increased engagement and loyalty.

Financial Management: Oversee the financial performance of membership programs, ensuring revenue targets are met while maintaining cost efficiency.

Cross-Functional Collaboration: Collaborate with marketing, sales, and other departments to integrate membership programs seamlessly into overall business strategies.

Customer Experience: Focus on enhancing the overall customer experience through personalized and exclusive membership benefits, services, and offerings. Evaluate new member-based programs and partnerships, developing strategies, program design, and implementation/go-to-market plans.

Data Analysis: Utilize data analytics to measure program effectiveness, identify opportunities for improvement, and make data-driven decisions.

Team Leadership: Lead a high-performing team, providing mentorship, guidance, and fostering a culture of innovation and collaboration.

Qualifications:

10+ years progressively responsible experience in Marketing, Strategy, Product development, with at least 5 years experience leading a team. 

Bachelor’s degree in business, marketing or related field, or equivalent experience, Masters degree preferred. 

Experience in a multi-channel retail company with revenue of $2B+ 

Innovative and strategic thinking related to loyalty programs, credit card and member-based programs, membership loyalty.

Expert knowledge of marketing function and competencies including strategic planning, program management and measurement, membership loyalty, co-brand credit cards.

Proven track record of successfully developing and implementing membership programs in a retail or similar industry.



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