Customer Service Representative

2 weeks ago

Cincinnati, United States Voda Cleaning and Restoration of Cincinnati Full time
Benefits:
  • Paid holidays
  • Competitive pay
  • 401(k) matching
  • Bonus based on performance
  • Dental insurance
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

Customer Service Representativewith Voda Cleaning & RestorationDepartment: Customer Service / Administration
Reports To: Owner & General Manager
Reporting Positions: None at this time

This is a Full-time (40 hours), Hourly, In-Person position that does not require travel.


Position Summary/Purpose
We are seeking a friendly and detail-oriented Phone Customer Service Representative to join our team. This role involves assisting customers by scheduling appointments, providing information, resolving issues, and ensuring a positive experience. The ideal candidate will possess strong communication skills, problem-solving abilities, and a passion for helping others.

Primary Responsibilities
·         Answer inbound calls and respond to customers through our various marketing partners promptly.
·         Schedule appointments and jobs, as well as accurate maintenance of our scheduling software.
·         Confirm jobs and appointments prior to our arrival.
·         Provide accurate information about products, services, or policies.
·         Handle customer complaints and resolve issues effectively and empathetically.
·         Document customer interactions and maintain detailed records in the system.
·         Follow up with customers to ensure satisfaction and resolution.
·         Follow up with outstanding customer invoices.
·         Make outbound calls to previous and potential clients to let them know about any specials and check on any existing needs.
·         Collaborate with other departments to address complex or escalated issues, as well as plan and execute the company’s strategic plan.
·         Meet or exceed performance metrics, such as call response time and customer satisfaction scores. 
·         Participate weekly staff meetings and monthly Management Team meetings.

 
Performance Skillsets
·         Verbal Communication
The individual speaks clearly and persuasively in positive or negative situations, and has excellent active listening skills. Effective in one-on-one, small, and medium sized group situations. Adaptable and able to think on his/her feet.
·         Written Communication
Writes clear, precise, well organized letters, proposals, and emails. The individual edits work for spelling and grammar and is able to read and interpret written information. Uses appropriate vocabulary and grammar.
·         Team Building
Achieves cohesion and effective team spirit with peers and management. Sustains a climate characterized by open, honest relationships where differences are constructively addressed rather than ignored, suppressed, or denied.
·         Planning and Organizing
Understands the strategic direction of the organization, understands the implications for the administrative functions, and fit with the other departments. Coordinates plans with other managers and executives.
·         Adaptability
The individual adapts to changes in the work environment, manages competing demands, and can deal with frequent changes, delays, or unexpected events. He / She should also have an excellent ability to multitask, prioritize, and manage their time effectively.
·         Dependability
The individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance. Possesses a positive attitude and a commitment to providing exceptional service.
·         Technology
The individual can utilize word processing, spreadsheet, and presentation software, and more importantly, the ability to master our CRM (client, scheduling, and invoicing software) and improve its functionality for our business.

Qualifications – Knowledge, Skills, and Abilities
•          Education and Experience: High school diploma or equivalent; additional education is a plus. Proven experience in customer service, preferably in a phone-based role. Familiarity with the residential / commercial cleaning, and/or the restoration industry is a plus.
•          Financial Reporting: Can pull and format basic sales reports from our reporting systems.
•          Leadership Skills: Thrives in a collaborative team environment and effectively contributes to teamwork. Inspires and motivates employees to maintain exemplary levels of quality and service. Positively influences all facets of the business.
•          Mathematical Skills: Possesses adequate mathematical aptitude, including the ability to calculate rates, ratios, and percentages.
•          Computer Skills: Exhibits comprehensive knowledge of computerized information systems and their applications across all business domains. Demonstrates intermediate to advanced proficiency in using computers, customer service software, CRMs, and various software, particularly MS Office, Word, and Excel.

 
Working Environment
During the course of performing this job, the employee will regularly need to handle moderate to high call volume, during peak hours. Additionally, the job may involve regular lifting and/or moving of items weighing up to 10 pounds and frequent lifting and/or moving of items weighing up to 25 pounds. The noise level in the work environment is generally quiet.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Voda Cleaning and Restoration Corporate.

  • Customer Service Representative

    3 months ago

    Cincinnati, United States Fresh Form Draft Full time

    Customer Service RepresentativeDepartment: Synchro Speak Employment Type: Full Time Location: Cincinnati, OH Compensation: $18.00 - $28.00 / hour DescriptionSynchro Speak is a professional communication consulting firm dedicated to enhancing organizational effectiveness through advanced communication strategies. Synchro Speak specializes in speech coaching,...

  • Customer Service Representative

    1 month ago

    Cincinnati, Ohio, United States Medacare Transportation Inc. Full time

    Job Title: Customer Service RepresentativeAt Medacare Transportation Inc., we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that...

  • Customer Service Representative

    1 month ago

    Cincinnati, United States LHH Recruitment Solutions Full time

    Job DescriptionJob DescriptionJob Title: Customer Service RepresentativeLocation: Cincinnati, OhioPay Rate: $16 - $18 per hourJob Type: Temporary/Project-BasedAbout Us: LHH Recruitment Solutions is committed to connecting skilled professionals with top-tier companies. We are currently seeking a proactive Customer Service Representative to support our clients...

  • Customer Service Representative

    2 days ago

    Cincinnati, United States U-Haul Full time

    Location: 2320 Gilbert Ave, Cincinnati, Ohio 45206 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...

  • Customer Service Representative

    6 months ago

    Cincinnati, United States U-Haul Full time

    Location: 9178 Colerain Ave, Cincinnati, Ohio 45251 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...

  • Customer Service Representative

    1 month ago

    Cincinnati, United States Genuine Parts Company Full time

    SUMMARY: Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. JOB DUTIES: • Responds to basic customer inquires regarding products, provides quotes, and handles order entry. • Places customer orders via telephone, fax, email, electronic methods, or walk...

  • Customer Service Representative

    4 weeks ago

    Cincinnati, Ohio, United States Calculated Hire Full time

    Job Summary:We are seeking a Customer Service Representative to join our team at the Client First Center. As a Video Banker, you will engage with customers through various support channels, including incoming ITM sessions and transactions.Responsibilities:Monitor technical issues and ensure efficient system utilization.Answer customer inquiries regarding...

  • Customer Service Representative

    4 weeks ago

    Cincinnati, United States LHH Recruitment Solutions Full time

    Job DescriptionJob DescriptionJob Title: Customer Service RepresentativeLocation: Blue Ash, OHSalary: $16 - $18 per hourJob Summary:LHH Recruitment Solutions is seeking a dedicated Customer Service Representative to join our client’s team for an upcoming onsite project. The ideal candidate will have previous call center experience and a passion for...

  • Customer Service Representative

    4 months ago

    Cincinnati, United States Teasdale Fenton Cleaning and Property Restoration Full time

    Description Teasdale Fenton Restoration is a local, family-owned restoration company headquartered in the Greater Cincinnati area. For over 100 years, we have been serving clients in Southwest Ohio, Northern Kentucky, Southeast Indiana and the Columbus area. Through these years, we have developed a reputation for providing world-class service in area homes...

  • Customer Service Representative

    1 month ago

    Cincinnati, Ohio, United States Fidelity Investments Full time

    Role OverviewThe Customer Service Representative role at Fidelity Investments is an exciting opportunity for individuals to develop their skills in the financial services industry. As a licensed professional, you will provide outstanding customer service while answering inbound phone calls and supporting Fidelity's valued clients. You will develop skills to...

  • Customer Service Representative

    2 weeks ago

    Cincinnati, United States LHH Recruitment Solutions Full time

    Job DescriptionJob DescriptionJob Title: Customer Service Representative (Temporary Contract)Company: LHH Recruitment SolutionsLocation: Sharonville, Cincinnati, OhioContract Duration: 6 monthsPay Rate: $18 - $20 per hourOverview:LHH Recruitment Solutions is seeking a skilled Customer Service Representative for our client in Sharonville. This temporary...

  • Financial Customer Service Representative

    2 months ago

    Cincinnati, United States Aquarius Professional Staffing Full time

    Are you a dedicated, customer service individual looking to get your foot in the door with a large, reputable company based here in the Cincinnati area? Don't wait and apply today! What you will be doing as the Financial Customer Service Representative: Answer inbound calls from customers in regards to their Annuity plan. Assist with any questions,...

  • Customer Service Representative

    2 months ago

    Cincinnati, United States Genuine Parts Company Full time

    SUMMARY: Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. JOB DUTIES: Responds to basic customer inquires regarding products, provides quotes, and handles order entry. Places customer orders via telephone, fax, email, electronic methods, or walk in...

  • Customer Service Representative

    4 weeks ago

    Cincinnati, United States Rumpke Full time

    Rumpke is a family owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people. When you join Rumpke, you'll be part of a...

  • Customer Service Representative

    1 month ago

    Cincinnati, Ohio, United States Fidelity Investments Full time

    Job Description:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will have the opportunity to make a positive impact on the lives of our customers by providing exceptional service and support.Key Responsibilities:Provide top-notch customer service via phone, email, and...

  • Customer Service Representative

    7 days ago

    Cincinnati, United States Tata Consultancy Services Full time

    Position: Document Center Associate/ Customer Service Representative Location: Cincinnati, OH (Onsite) Duration: FTE/ Direct Hire Job Description: Uploading all documentation within emails to the respective loans Uploading all documentation received via mail to the respective loans Indexing any uploads that may need manual indexing Print and ship...

  • Customer Service Representative

    1 week ago

    Cincinnati, United States Tata Consultancy Services Full time

    Position: Document Center Associate/ Customer Service RepresentativeLocation: Cincinnati, OH (Onsite)Duration: FTE/ Direct HireJob Description:Uploading all documentation within emails to the respective loansUploading all documentation received via mail to the respective loansIndexing any uploads that may need manual indexingPrint and ship documentation...

  • Customer Service Representative

    4 months ago

    Cincinnati, United States DuBois Chemicals Full time

    It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. POSITION SUMMARY: DuBois Chemicals is seeking a full-time Customer Service Representative to provide the highest level of service to all internal/external customers. Responsible for processing orders...

  • Customer Service Representative

    1 month ago

    Cincinnati, Ohio, United States Nectar Markets Full time

    About Us:Nectar Markets is a diverse group of hard-working and talented individuals who are passionate about cannabis and committed to providing excellent service and products to our community.About the Role:We are seeking a skilled Customer Service Representative to join our team as a Budtender/Dispensary Support Employee. As the face of Nectar, you will be...

  • Customer Service Representative

    6 hours ago

    Cincinnati, Ohio, United States Public Storage Full time

    At Public Storage, we're seeking a Customer Service Representative to join our team. In this role, you'll have the opportunity to work independently at multiple locations, spending time both inside and outside.You will assess customer storage needs and make suggestions, including selling packing and moving supplies.Daily storage unit inspections are required...